Customer Service Representative
CHABROS INTERNATIONAL GROUP
مجموع سنوات الخبرة :3 years, 1 أشهر
CHABROS INTERNATIONAL GROUP
Techno Park, Jebel Ali Freezone
Customer Service Representative
February 2014 - Present
Job Description:
➢ Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can be best provide the information, and routes the request to the proper person.
➢ Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
➢ Responds to customers' requests via telephone or mail, using fax or personal computer when necessary.
➢ Assist in all administrative duties.
➢ Perform filing and data management.
➢ Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
➢ Provide quality customer service on every call or in personal interactions with the clients.
HERTZ, Al Futtaim
Um Ramool Street, Rashidiya
Call Center Agent
June 2013 - December 2013
Job Description:
➢ Obtains client information by answering telephone calls; interviewing clients; verifying information.
➢ Determines eligibility by comparing client information to requirements.
➢ Establishes policies by entering client information; confirming pricing.
➢ Informs clients by explaining procedures; answering questions; providing information.
➢ Maintains communication equipment by reporting problems.
➢ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
➢ Updates job knowledge by studying new product descriptions; participating in educational opportunities.
➢ Accomplishes sales and organization mission by completing related results as needed.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Club Intramuros Golf Course Manila, Philippines
Bonifacio Drive, Port Area Manila, 1000 Intramuros Manila
Secretary of Resident Manager
January 2012 - February 2013
Job Description:
➢ Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
➢ Compose, type, and distribute meeting notes, routine correspondence, and reports.
➢ Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
➢ Locate and attach appropriate files to incoming correspondence requiring replies.
➢ Mail newsletters, promotional material, and other information.
➢ Maintain scheduling and event calendars.
➢ Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
➢ Schedule and confirm appointments for clients, customers, or supervisors.
➢ Conduct searches to find needed information, using such sources as the Internet.
➢ Prepare and mail checks.
➢ Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Club Intramuros Golf Course Manila, Philippines
Bonifacio Drive, Port Area Manila, 1000 Intramuros Manila
Food Attendant in Food and Beverage Department
June 2011-December 2011
Job Description:
➢ Setup and reset specific Conference & Function activities as directed.
➢ Undertake general waiting and service duties of food and beverages.
➢ Follow hygienic food and beverage handling procedures.
➢ Provide general assistance in cleaning in kitchen and function areas, as directed.
➢ Any other duties as directed within the scope of job holder's skills and capabilities.
➢ Ability to work in a team based environment.
➢ Able to work a flexible roster including evening and weekend work where necessary.
➢ Maintain a clean and safe work area.
➢ Rectify immediate hazards if able to do so.
➢ Report all accidents and incidents to shift supervisor
Club Intramuros Golf Course Manila, Philippines
Bonifacio Drive, Port Area Manila, 1000 Intramuros Manila
Staff in Sales and Reservation Department
November 2010 - May 2011
Job Description:
➢ Front Liner in the Company
➢ Receiving request from Golfers/Clients.
➢ Answers Incoming and Outgoing phone calls
➢ Services suitable to the request, making good solution that will satisfy the Golfers/ Clients.
➢ Making Reservation of Events and Tournaments.
➢ Coordinate with Operation Department for arranging tournaments, events, guides etc., withAccounting Department for payment.
➢ Making Contracts for Clients.
Bachelor of Science in Commerce Major in Tourism Management Graduated April 2012 Far Eastern University Manila, Philippines
I am a BSC Major in Tourism Management graduate in Far Eastern University in Manila, Philippines. I completed this course for 4 years and I am very well trained by my college for my future.