Service Desk Analyst
CREOLINK
Total des années d'expérience :3 years, 1 Mois
• Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies
• Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents
• Provide improvement, and maintenance of IT Support services, processes and procedures
• Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature
• Respond to requests for assistance at user workstation as well as providing phone and remote desktop support to remote offices/users
• Responsible for providing day to day equipment management and support as well as provide astute and professional end user support