IT Technical Support Engineer
Royal commission for jubail and yanbu
Total years of experience :11 years, 3 Months
Adheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client requirement. Provided on call support to on-site and off-site daily Average 200 calls Incident, Task and emails as a team of 6 Specialist. Challenged to provide timely resolutions support based on priority.
Formatting PCs and image, Installing Operating System, Installing Applications, Softwares, and Tools.
Troubleshooting Microsoft Office Applications: Word, Excel and Outlook 2007 to 2016.
Mapping and troubleshooting Networks Drives.
Installing, Sharing & troubleshooting printers.
All RCJY Applications support and ERP support.
Diagnose, troubleshoot and resolve a LAN area and Wide range of software, Hardware and Network Issues.
Provide support with resetting passwords, unlock Accounts in Active Directory. Use SMS service to send passwords to all users.
Handle Incident, Calls and Request, Task from VMware Service Manager System. Provide support via Microsoft system center configuration manager (SCCM) and Dame Ware, RDP connections to Assist and troubleshoot the problem.Maintained Service Desk specific Application and assisted in refining ETMAM portal ticketing system to create a request and Incident. Working on customer feedback report from VMware application. VMware Application managing, workflow and technical Support.