Obaid ur Rehman

HR Policies:

•Implementation & monitoring of company policies at functional level.
•Improving relationship between employees & higher management.
•Drafting & amending HR Manual, Procedures & Policies.
•Ensure the development and implementation of organization wide strategies & Policies.
•Initiated the steps towards process re-engineering and improvement to ensure company’s prospect in HR.
•Drafted policies and processes diaphragm for recruitment, separation leave, claims, contract renewals, and others.

Visa processing & Cancellations:

•Closely working with PRO for processing f visas, medicals and IDs processing.
•Handling insurance plans for employees.
•Handling cancellation process from duty stoppage till exit of employee from UAE.

Recruitment & Selection:

• Posting approved department vise various positions on online Portal.
• Short listing CVs for required job positions.
• Scheduling & coordinating the interviews with candidates and relevant Line Managers.
• Conducting interviews for entry to Mid-Career jobs.
• Selecting the candidates for suitable job positions.
• Induction & on Boarding of employees.
• Maintaining the database for all the candidates appeared for interview, shortlisted candidates, and finalized candidates.
• Creating & maintaining the CV’s Bank for future resource requirements.
• Responsible to analyze competitive salary package in comparison to relevant markets.

Employee Management:

• Coordination & keeping record (Probation / Contract Renewal & Contract Expiries).
• New hire induction program with orientation sessions and training.
• Responsible for employee on-boarding and coordination with different stake holders related to all deliverable
• Managing transition of employees from one domain to another, Relocations.
• Managing an HR outsourcing projects.
• Conducting Exit Interviews.

Compliance/Performance Management:

• Addressing low performance cases and to ensure performance as per defined standards.
• Addressing Complaints, Compliance & Conflict management cases.
• Investigating locked compliance cases and to manage all termination/tagging cases null & void accordingly.


Other Operational Responsibilities Include:

• Managing HR related queries of over 500 employees.
• Training for new hiring in admin/ HR and other departments.
• Soft skills Training to employees.

• Brand awareness.
• Health Care plan selling, recoveries and identifying new potential markets.
• Maintaining & improving relationship with clients and school Units by working closely with clients and corporate office.
• Event management regarding product.
• Handling of Supply chain management.
• Managing sales data and forecasting at functional level.
• Periodic market & competitors analysis
• Improving Inter/Intra-departmental relation and co-ordination to create Synergy.
• Monitoring the proper distribution of promotional materials.
• Organize Marketing events and activities like ATL & BTL
• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
• Assist in the analysis of customer trends to enhance sales and service management process
• Coordinating in the media campaigns.
• Implementation & Monitoring of company policies at functional level.

• Franchise selling, recoveries and identifying new potential markets.
• Maintaining & improving relationship with Network Associates & Franchise Units by working closely with clients and corporate office.
• Managing sales data and forecasting at functional level.
• Periodic market & competitors analysis
• Improving Inter/Intra-departmental relation and co-ordination to create Synergy.
• Audit & Control of franchises.
• Monitoring the proper distribution of promotional materials.
• Organize Marketing events and activities like ATL & BTL for assigned territory campuses
• Management of events like funfairs, speech contests and others.
• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
• Keep close look into syllabus and academic activates and revise academic matters time by time.
• Conduct teacher’s trainings.
• Assist in the analysis of customer trends to enhance sales and service management process
• Coordinating in the media campaigns.
• Implementation & Monitoring of company policies at functional level.

• Handling inbound calls.
• Provide solutions and introduce customers with new promotions.
• Sale of value added services.
• Managing the floor, responsible for Inbound Sales, Service Level & Average Talk Time.
• Interaction with other departments to resolve customer complaints.
•Meeting the daily/weekly/monthly call targets.
• Quality Control.
• Train team members to improve sales, AHT & Quality.

In Addition:

I have worked in CRD Training department with “GROW” rotation plan and trained more than 75 resources.
I have attended workshops organized by “System &Processes Department” to improve processes and have been part of different focus groups