Learning And Development Manager
Amazon - Saudi Arabia
Total des années d'expérience :18 years, 1 Mois
• Supervised the training of the new Trainees
• Create and improve training programs and make them focus on the company’s needs
• Develop and update the rules, policies and systems of the training
• Make sure to conduct all the training programs as per the annual training plan
• Prepare the training plans for the company new projects
• Monitor the existing training courses
• Ensure that all the training rules, policies and systems applied perfectly
• Follow-up with the trainers and write reports for their performance
• Prepare a daily and weekly schedule for the training department
• Upload the weekly, monthly, quarterly, semi-annual and annual reports
• Assign the online training courses to the targeted trainees
• Supervised the training of 15000+ Trainees with 100000+ Hours of training
• Develop all of the training programs According to the company requirements
• Create and improve training programs and make them focus on customer requirements
• Bringing all the new courses which focuses on developing people knowledge in security
• Develop and update the rules, policies and systems of the training
• Prepare the annual plan for the training center
• Prepare the training plans for the company new projects
• Monitor the existing training courses
• Coordinate with other institutes in case there is a training courses that cannot be provided by the company
• Ensure that all the training rules, policies and systems applied perfectly
• Follow-up with the trainers and write reports for their performance
• Prepare a weekly schedule for the on-the-job training
• Prepare the weekly, monthly, quarterly, semi-annual and annual reports
• Designed the (CPO) program to cope with the company needs and the regulations in Saudi Arabia
• Trained 500+ Certified Protection Officer
• Developed the security basic training course
• Trained 350+ security guards
• Reporting weekly and monthly about the ongoing security courses to the Head of the Training
• Raising reports and recommendation about the trainees’ performance to the Head of Training
• Directly supervising the worker in the Gallery and the Factory
• Arrange and coordinate with the fabric supplier
• Arrange and coordinate with the Men's accessories supplier
• Follow-up with VIP customers and supervising the customer service in general
• Handling all the financial and banks accounts for the gallery and the factory
• Trained 20+ DSL technicians
• Installed 300+ DSL lines
• Follow-up with the malfunctions Reports
• Follow-up with the customers and make sure that the service is activated
• Coordinate appointments and organize meetings
• Typing and printing Official letters
• Receive mails, letters and calls
• Welcome visitors
• Follow-up with all the department tasks
• Meet potential clients
• Taking customer feedback on the type, nature and form of the ad
• Organize the ads and follow-up with customer
• Follow-up with former clients
Organization Management and Administration Development