Service Engineer/ Deskside Engineer
Hewlett Packard
Total years of experience :4 years, 10 Months
• IT infrastructural management which includes but not limited to end-users support, server support, hardware support, applications and services deployment, and training for users.
• Service requests taking, logging, collation, and resolution.
• Ensuring prompt service delivery and users’ satisfaction at the service desk.
• Active directory management.
• Manages Data Center infrastructure, including ICT and power.
• Manages Active Directory, and backup services of all relevant data and databases of the servers in Windows environment using Windows Backup application.
• Managing/attending to users requests logged in via remedy help desk system.
• Install, configure and manage DNS, install new hardware, upgrade software, monitor the network.
• IT Security communication to users and enforce antivirus is up to date.
• Update inventory; Pc’s, laptops, servers, network devices Monthly and ensure preventive maintenance is carried out on Pc’s and printers.
• Manage IT vendor/third party relationship to meet all SLA’s in line with Company’s policy.
• IT infrastructure procurement, management and maintenance.
• Hardware and software installation, configuration and administration.
• Troubleshooting hardware devices problems as printer, scanner and P.C malfunction.
• Maintenance of hardware units.
• Assisting users in daily use of software applications.
• Network troubleshooting.
• Updating of Application software like Antivirus and operating system periodically.
• Troubleshooting software problems as Virus attacks, Operating system malfunction.
• Laying and crimping of cables.
• Attended to and resolved customer issues on a daily basis
Fault logging, users’ database management, applications installation and support
Updating of Application software like Antivirus and operating system periodically.
Troubleshooting software problems e.g. Virus attacks, Operating system malfunction.
Creating domain user accounts.
Assigning and Resetting passwords to users accounts.
Periodic retrieval of customer data from Seagate crystal \[database application\] for administrative purposes and troubleshooting.
Troubleshooting hardware devices problems as printer, scanner and P.C malfunction.
Weekly Maintenance of hardware devices.
Crimping and laying of network cables and connecting users to domain network and grouping users according to privileges to specified networks Database administration.
Installation of Software packages.
changing printer Cartridges/Ribbons.
User Education on software applications.
General P.C and Network Troubleshooting.
Database and server administration.