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Obuge Mashud, CrewMember

Obuge Mashud

CrewMember·Burger King

United Arab Emirates

Bachelor's degree, Social Sciences

Work experience

Total years of experience: 5 years, 4 months

CrewMember

May 2025 - Present

Burger King

Al Ain, United Arab Emirates

May 2025 - Present

• Process customer orders accurately while delivering prompt and friendly service
• Prepare and assemble food items in accordance with company recipes, hygiene
requirements, and quality standards
• Maintain cleanliness and sanitation across kitchen and service areas in compliance
with food safety regulations
• Collaborate with team members to support efficient restaurant operations during
peak hours
• Operate kitchen and restaurant equipment safely and effectively• Monitor food
preparation and presentation to ensure consistency and quality
• Handle cash and POS transactions accurately when required
• Support order preparation, packaging, and service delivery to maintain customer
satisfaction

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

reception officer and cashier officer

April 2024 - April 2025

imperial group of hotels

Entebbe, Uganda

April 2024 - April 2025

•Welcomed and assisted guests professionally to ensure positive customer
experiences
•Coordinated guest check-in and check-out procedures eficiently and accurately
•Verified guest reservations, identification, and booking information
•Responded to guest inquiries and provided information regarding hotel services
and facilities
•Processed room reservations, cancellations, and booking modifications
• Managed telephone calls, emails, and front-ofice correspondence professionally
•Handled cash transactions, billing, and front-desk responsibilities
•Resolved guest concerns and complaints promptly to maintain customer
satisfaction

Company industry:
Hospitality & Accomodation

Receptionist

October 2022 - April 2024

Entebbe Flight Motel

Entebbe, Uganda

October 2022 - April 2024


Welcomed and assisted guests professionally to ensure positive customer
experiences
• Coordinated guest check-in and check-out procedures efficiently and accurately

Verified guest reservations, identification, and booking information
• Responded to guest inquiries and provided information regarding hotel services
and facilities
• Processed room reservations, cancellations, and booking modifications
• Managed telephone calls, emails, and front-office correspondence professionally
• Handled cash transactions, billing, and front-desk responsibilities
• Resolved guest concerns and complaints promptly to maintain customer
satisfaction

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

ShopAttendant

September 2020 - April 2021

Bitengi Business Center

Entebbe, Uganda

September 2020 - April 2021

• Served customers and processed retail sales

Assisted customers with carrying their goods
• Processed customer payments and customer refunds including cash and card
payments.
• Maintained a clean and tidy sales floor.

Company industry:
Retail & Wholesale

Helper

February 2019 - January 2020

Milan Construction Company

Entebbe, Uganda

February 2019 - January 2020


Assisted with loading and unloading construction materials
• Supported site preparation and movement of construction equipment and
supplies
• Assisted with installation and removal of temporary site structures and barriers
• Maintained safe and organized work areas in support of construction operations

Company industry:
Construction & Building
Job role:
Cleaning Services

Education

Makerere University

February 2023

February 2023

Bachelor's degree, Social Sciences

Uganda

GPA (point): 3.66 out of 5

GPA (point): 3.66 out of 5

Skills

CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYMENT SYSTEMS
Intermediate
PAYMENT SYSTEMS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English
Expert

Hobbies

  • Reading Travel Writing Professional development Attention to detail