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Odai Boulous, MHPSS & Project officer

Odai Boulous

MHPSS & Project officer·NAYA Community Network

Jordan

Bachelor's degree, Psychological Counseling

Work experience

Total years of experience: 4 years, 6 months

MHPSS & Project officer

February 2025 - Present

NAYA Community Network

Amman, Jordan

February 2025 - Present

• Provided psychosocial support through structured awareness sessions on mental health,
emotional regulation, and communication.
• Contributed to advocacy campaigns, community dialogues, and youth-focused activities in coordination
with local and international partners.
Company industry:
Non-profit Organization
Job role:
Community Services

Operation Senior service advisor

January 2022 - January 2023

Crystal call

Amman, Jordan

January 2022 - January 2023

Quality assurance analyst Customer service representative
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Front desk assistant in the tourism industry

January 2018 - January 2020

Memories Aicha Luxury Camp

Maan, Jordan

January 2018 - January 2020

• Respond to guests issues and complaints in a friendly, timely manner
• Assist customers with the planning of special events.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Hashemite university

September 2025

September 2025

Bachelor's degree, Psychological Counseling

Jordan

GPA (point): 3.05 out of 4

GPA (point): 3.05 out of 4

Bachelor’s degree in Psychological Counseling from the Hashemite University, Jordan, completed in September 2025 with a GPA of 3.05/4.0. During my studies, I gained comprehensive knowledge in mental health, clinical psychology, emotional intelligence, and counseling techniques. Completed practical projects and fieldwork focused on psychosocial support, youth wellbeing, and community mental health interventions. Developed strong skills in assessment, intervention planning, and promoting social and emotional development.
View attachment

Skills

MENTAL HEALTH
Intermediate
MENTAL HEALTH
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CASE MANAGEMENT
Intermediate
CASE MANAGEMENT
Intermediate
ADVOCACY
Intermediate
ADVOCACY
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADVOCACY
Intermediate
ADVOCACY
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMPOWERMENT
Intermediate
EMPOWERMENT
Intermediate
MENTAL HEALTH
Intermediate
MENTAL HEALTH
Intermediate
PSYCHOLOGICAL COUNSELING
Intermediate
PSYCHOLOGICAL COUNSELING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SOCIAL DEVELOPMENT
Intermediate
SOCIAL DEVELOPMENT
Intermediate

Social profiles

Facebook
Facebook
facebook.com/odaiboulous

Instagram
Instagram
instagram.com/odaiboulous

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
CPR and First Aid course
Training of Trainees (TOT) course

Hobbies

  • Outdoor Activities
    Hiking, stargazing, and spending time in nature to recharge and stay active.