Team Leader
Reach
مجموع سنوات الخبرة :13 years, 5 أشهر
- Monitoring real time call center activity
- Evaluating and Coaching agents
- Training new agent in customer service responsibilities
- Real time follow up with out-sourced customer
- identifying and tracking real time problems
- Managing and directing team of agents
- Interviewing candidates
Nov 2007 - Dec 2007 • Title: Graphic Designer
• OPTO co.
Ramallah, Palestine
Responsibilities: Media collection and CD and DVD covers designer.
Oct 2007 - Project • Electronic Voting System: (Oracle database)
(within the university period study)
درجه مئوية
Sep 2004 - Jun 2005 Al-Hashmeyeh Secondary School Science section Al Bireh, Palestine Trainings