offin Munamie

Systems Analyst at Council of Malawi

• Malawi
• January 2007 to May 2014

 Head of ICT Department
 Managing and reviewing road accident database system
 Analyzing Road Accident Statistics
 Report writing on Road Accident situation
 Supervision and validation of Accident Data
 Carrying out research on accident prone areas
 Network maintenance and trouble shooting
 Software installation and troubleshooting
 Training other staff members on the use of networks
 Advise the management on ICT issues
• Responsible for developing, documenting, reviewing and improving operational processes and procedures that cover all areas of the ICT Infrastructure and ensuring that they are fit for purpose, in line with Malawi Government ICT Policies and Standards
• Ensuring that the Directorate's ICT Infrastructure is secure from internal and external threats and that all privileges are pro-actively managed. Ensure all security breaches are investigated. Maintain complete, current and accurate records of all areas of ICT infrastructure security.
• Pro actively managing user requirements and expectations at all levels and implementation of action plans to improve the ICT experience
• Managing contracts and relationships with external suppliers and support organizations including having regular formal review meetings ensuring the best possible economic goods and services are received by the Directorate and that mission critical ICT services are maintained
• Ensuring planning, installation, testing, upgrading, control and management of all configuration items of the ICT infrastructure including all documentation, software, hardware and firmware assets, with relevant documentation relating to the configuration items, their dependencies and relationships of the Directorate are properly done.
• Ensuring an effective on-going support for all ICT systems in use by the Directorate thereby service provided to customers / users is the highest possible within the resources available
• Providing day to day management oversight for the service desk operation to ensure incidents and service requests and escalations to ICT management are dealt with in a timely fashion.
• Preforming network asset management, including maintenance of network component inventory and related documentation and technical specifications

Data Manager at Council of Malawi

• Malawi
• October 2005 to January 2007

Assistant Server Manager at Ministry of Transport and Public Works

• Malawi
• July 2003 to October 2005

Computer Programmer at Irrigation & Water development

• Malawi
• June 2000 to July 2003

Senior Data officer at Dept. Of Information Systems & Technology Management

• Malawi
• July 1998 to June 2000

• Supervises data entry personnel;
• Monitoring data entry equipment.
• Schedules and organizes jobs and compiles data to be coded.
• Recommends and assists in implementing new and revised departmental procedures.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed