Ogechi Ihedioha

As a Customer Service Officer/Executive Assistant, I provide customer service and executive support, handling client communications, appointment scheduling, and remote administrative tasks, ensuring seamless workflows and enhanced client satisfaction.

As a Service Executive in the travel and tour industry, I handle
the most crucial roles of communication, supporting and streamlining
various tasks to ensure the efficient operation ofthe business.

My duties include but not limited to:
1. Customer Communication:
• Responding to customer inquiries via email, chat, phone, and various
ticketing systems
• Providing information about travel packages, services, and itineraries.
• Handling booking requests and confirming reservations.
2. Calendar Management:
• Scheduling appointments for clients and coordinating with tour guides
or service providers.
• Managing the availability oftour packages and ensuring accurate
scheduling.
3. Itinerary Planning:
• Assisting in creating detailed travel itineraries for clients.
• Coordinating and collaborating with various service providers such as
(airlines, hotels, transportation companies, tour guides) to ensure
seamless travel experiences.
4. Administrative Tasks:
• Managing emails, handling correspondence, and maintaining organized
records.
• Data entry for customer details, bookings, and other relevant
information.
• Creating and maintaining spreadsheets and databases related to
bookings and customer information.
5.Customer Support:
• Resolving customer issues related to bookings and travel arrangements.
• Providing pre-travel support, such as visa information, travel insurance
details, and other relevant documentation.

6. Research:
• Conducting research on travel destinations, accommodations, and
attractions to stay informed about the latest trends.
• Compiling information about travel restrictions, weather conditions, and
other factors that may affect travel plans.
7. Vendor Coordination:
• - Communicating with and managing relationships with various travel
vendors, such as hotels, airlines, transportation services, and tour guides.
• Negotiating contracts and securing the best deals and rates for services.
8. Financial Tasks:
• Handling billing and invoicing for booked services.
• Tracking expenses related to travel arrangements and ensuring accurate
financial records
9. Technology Utilization:
• Utilizing virtual tools and softwares for project management,
communication, and customer relationship management, such as Hubspot,
Intercom, Zendesk, Freshdesk, Asana, Slack etc.
• Staying updated on industry-specific technologies to enhance efficiency.
10. Multilingual Support:
• Providing assistance in multiple languages, (English and French)
especially when dealing with international clients.
11. Met customer call guidelines for service levels, first time response,
and also enhance productivity.
I serve as a Virtual assistant for investors who need properties to be
leased for short-term or mid-sherm rentals. I help them search for such
properties, reach out to the landlords or property management companies,
negotiate with them, and have them sign the lease agreement.
I also help tourists who may need homes or Airbnbs for their vacation
stays.

1. Appointment Scheduling:
• Manage patient appointments, ensuring efficient scheduling and
allocation ofresources.
2. Inquiry Handling:
• Respond to patient inquiries via phone, email, chats, and various
ticketing systems, providing information about services, appointment
availability, and general queries.
3. Patient Registration:
• Assist patients in completing registration forms and ensure accurate
collection ofnecessary information.
4. Verification of Insurance Coverage:
• Verify patients insurance details and inform them about coverage for
different diagnostic services.
5. Payment Processing:
• Handle billing inquiries and process payments for self-paying patients.
6. Communication with Medical Staff:
• Collaborate with medical professionals to relay patient information,
appointment details, and any specific requirements.
7. Issue Resolution:
• Address and resolve patient concerns or issues promptly and
professionally via phone calls, chats, and emails.
8. Educational Support:
• Provide information to patients about preparation for specific diagnostic
tests, including any pre-test instructions.
9. Patient Follow-Up:
• Conduct follow-up calls to gather feedback, address post appointment
concerns, and ensure overall patient satisfaction.
10. Maintain Confidentiality:
• Strictly adhere to patients confidentiality and privacy regulations.

1. HMO Liaison:
• Serve as the primary point of contact between the medical diagnostics
center and health maintenance organizations (HMOs).
2. Verification and Authorization:
• Verify patient eligibility and authorization from HMOs for
diagnostic procedures and tests.
3. Documentation and Compliance:
• Ensure accurate documentation ofHMO-related information and
compliance with HMO protocols and guidelines.
4. Claims Processing:
• Collaborate with billing and administrative teams to process and submit
claims to HMOs for reimbursement.
5. Contract Negotiation:
• Negotiate contracts and agreements with HMOs, ensuring fair terms and
conditions for both parties.
6. Conflict Resolution:
• Address and resolve any disputes or conflicts between the diagnostics
center and HMOs regarding reimbursement or other issues.
7. Education and Training:
• Provide education and training to internal staffregarding HMO
processes, requirements, and updates.
8. Reporting:
• Generate and analyze reports related to HMO performance,
reimbursement rates, and other relevant metrics.
9. Keep Abreast of HMO Policies:
• Stay informed about changes in HMO policies, procedures, and industry
trends to ensure compliance.
10. Customer Service for HMOs:
• Act as a point of contact for HMO representatives, addressing their
inquiries and concerns.