Vice President- Head of Corporate Development
Dubai Financial Market
Total years of experience :19 years, 4 Months
• Jan 2021- Present: Vice President- Head of Corporate Development
• July 2017 -Dec 2020: Vice President -Head of Business Excellence & Strategy
• Nov 2013 - July 2017: AVP-Head of Business Excellence & Strategy
Earned multiple promotions and displayed a progressive career path.
Key activities to drive the results:
Strategy Management:
• Driving sustainable growth through cogent strategy development, effective business and financial process management, and collaborative relationship building.
• Analyzed the strategic priorities, opportunities and vulnerabilities of the overall business leading to goal alignment, resource reallocation and performance goals and budget targets resets.
Performance Management:
• Applied strong business and financial acumen to see and model the current and future state DFM by introducing BSC and relevant KPIs through prescribed methodologies, data analysis, processing, and reporting to monitor the performance of an enterprise.
• Placed all viable frameworks to ensure there is actual performance - Balance Scorecards, and Key Performance Indicators (KPIs), etc.
Process Management:
• Reorganized all business processes towards better efficiency and greater accountability - deployed all required systems (ARIS), smart automation with process reengineering to match future potential and effective monitoring of processes using KPIs.
• Ensured that every part of the organization processes and all vital elements are aligned with the primary objective
Project Management:
• Highly experienced Project Management professional focused on execution and delivery with proven success in managing high-profile projects within a regulated financial setting.
• Well known for consistent ability to deliver on-time/within budget with precision and quality.
Key Contributions:
• Corporate strategy leader, driving innovation and business growth through 5 years strategy plan, detailed roadmap to achieve established plans and allocated responsibilities to departments and individuals. Simultaneously tracked performance to ensure alignment of results with plans.
• Carrying out strategy audits, performing PESTEL and SWOT analysis, identifying gaps and recommending improvements
• Determining the right set of KPIs for the business and introduced BSC (Balance Score Cards).
• Implementing innovative performance management system across the company spanning employee performance management automated system, initially Spider System then moved to Cubes Performance System, and providing a good mix of leading indicators, which hint at future performance and report results already, achieved.
• Streamlining processes by deploying a specialized ARIS system for analysis of business processes and linking all organizational units, processes, application systems, data and technologies in a unified database and get an integrated view of the organization.
• Contributing to continuously improve the business processes by constant audit/measurement/control; leading automation for all business processes -aimed at reducing time and costs while improving efficiencies.
• Introducing advanced business processes, improving procedures and conducting ongoing analysis; to quickly respond to changing mission and business priorities based on evolving markets and changing industry regulations.
• Enabling organizations to create/write and manage Award applications for Dubai Quality Award, EFQM, and GIBA process and match the global Excellence competitiveness standards.
• Recorded success as a Leader of the winning team of EFQM, DQA, ISO 9001:2015, Global Islamic Business Award, Best Call Centre in Dubai
• Championed the implementation of ISO Upgrade 9001-2015; facilitation of mystery shopper events, and satisfaction surveys.
Key Contributions
• Managed projects, processes and performance across the Dubai Municipality departments.
• Maintained effective inter/intra-departmental communication, coordinated resources and third parties/vendors to facilitate smooth project execution.
• Managing complex multi-disciplinary projects with an emphasis on continuous process improvement, on-time, within scope and budget projects delivery.
• Set-up and executed projects, developed strategies to minimize project risks & costs and maximize profit margins whilst resolving all project challenges and issues.
• Reviewed organizational structure and processes for each department and each service. Performed periodic review of communication, projects, KPIs, and improvement plans.
• Fostered a continuous improvement ethos that ensures identification of improvement opportunities relating to existing systems, processes, change management and awards management.
• Deployed ADKAR change management model and presided over day-to-day management & operations of company business, projects and services, including operating levels, efficiency improvement strategies and streamlined processes.
Key Project Assignments
• Accounts Receivable/Accounts Payables
• General Ledger
• Cash Management Fixed Assets iProcurement
• Siebel CRM
• SMS Based Services
• Human Resources and Self Service
• Revamp COA
• Online shooting application and workflow automation
• Oracle R12 upgrade.
Key Contributions:
• Spearheaded a dynamic project team, provided thought leadership in detailing project plan, mitigating project risks and resolving all project issues.
• Offered technical expertise/guidance in preparation of RFP and vendor’s selection as well as User Acceptance Testing.
• Managed complex, multi-group, multi-disciplinary projects with emphasis on continuous process improvement and on-time projects delivery within budget.
• Prepared detailed summaries and reports for project sponsor/ project steering board/senior management for review and suggested modifications in processes -if required.
Key Project Assignments
• Muscat Bank
• Mashreq Bank
• Visa Jordan
• Yemen commercial Bank
• National Express
• Jordan Ahli Bank
• Egypt NBE
• Egypt NPC
• Egypt, Bank MIS
• Evoucher applications
• ePoints Application
Key Contributions:
• Worked on different terminals (POS): T4200, T2100, ICE5500 and T7Plus and sequenced all project activities, managed change and ensured the highest level of customer satisfaction.
• Ensured adherence to project budget and oversaw cost control mechanism along with application of risk management and mitigation procedures.
• Established structured processes for the department based on CMM2 (Capability Maturity Model), and monitored its compliance in the various systems and processes.
• Installed and configured rational tools and Seapine tools in addition to executing test cases, test plans and prepare the environment for testing.
Previous Professional Experiences:
• Dec 2002-2005: Senior Quality Engineer, Systems & Electronics Development (SEDCO) - Amman, Jordan
• Mar 2002 - Dec 2002: Quality Engineer, Arabian Company For Electronic Solutions (ACES) - Amman, Jordan
MBA, UNIVERSITY OF LEICESTER –UK (2015)
Bachelor Degree, Computer Science, King Abdullah II for IT - Jordan University – Amman, Jordan GPA(3.2/4) (2002)