Ola Qashllan

Responsibilities:

- Maintain ICD reputation by projecting professional and presentable Image (Dress Code, appearance, being polite & informative to visitors / Guests of ICD)
- Provide excellent customer service for internal & external customer; greet all customer with a friendly smile, pleasant, friendly, offer assistance and be helpful in a positive manner always.
- Maintain a clean work environment and demonstrate safe working practices.
- Accepting and routing deliveries and distributing general mails to each respective department.
- Maintain visitor security procedures such as the guest logs.
- Welcome visitors, receive incoming calls, take messages and transfer calls accordingly.
- Greet visitors in welcoming manner and inform the relevant Executive Assistant.
- Ensure meeting rooms are clean and properly supplied.
- Receive incoming calls, take messages and transfer to the appropriate person.
- Communicate with the maintenance company and log all maintenance carried out in the office.
- Receive incoming mail, log all details for monthly report and sort the mail for distribution.
- Keep a record of office keys taken out by employees.
- Provide detailed handover to security guards of any deliveries, maintenance or meetings expected after office hours.
- Receive detailed handover from security guards each morning related to any deliveries, maintenance or visitors.
- Register courier requests and maintain reports for courier.
- Follow-up to all maintenance works required in the office by contacting the supplier we deal with to close any complain coming from internal customers.

Assist in Administration works like:
- Performing administrative and office support activities such as office requirements (stationary & pantry items).
- Preparing Gate pass for the supplier to enter the building, and communicate with DIFC authority for documents required.
- Taking stock of monthly office grocery supply and office stationary, and coordinating with the Office Boy to refresh the supplies.
- Handing over of administration works to Senior Admin Officer before going on leave.
- Provide file labels for different departments as per requested.
- Assisting the admin in the facilities management.

ICD Happiness Club:
- Work as a point of contact between Happiness Club Champions of ICD and the Subsidiaries.
- Coordinate the monthly meeting of the Happiness Club.
- Manage the Happiness Club portal and the App Content.
- Assist in coordinating the internal and external activities which related to Happiness Club.
- Follow-up with the subsidiaries’ Champions once in a month to check the new joiners.
- Update the record of the Happiness Club Champions and their subsidiaries.
- Update a record for the delivery of Happiness Club (HC) cards for ICD & the subsidiaries.
- Work as a point of contact between the HC & the supplier for requesting the cards.
- Respond to the Happiness Club members' inquiries and clarifications.
- Write the minutes of meeting for the HC meetings.

Working as a Safety Champion member and responsible on the following:

- Keep the emergency evacuation list Updated for all the departments.
- Meeting staff and visitors at the meeting point during any evacuation and ensuring all people are accounted as per the emergency headcount list and visitor book.
- Attend meetings with the safety team for follow-up and updates.
- Attend Safety trainings when required.
- Cover-up the shortage in the safety team when necessary.
- Complete monthly Safety Champion check-list.
- Reporting of any health and safety incidents occurring.

Responsibilities:
- Greet, assist and direct visitors and the general public to the correct destination.
- Record all documents that coming in and out the departments.
- Follow up with the PRA to make sure all documents have arrived.
- Receive all documents that coming in and distribute them to the correct department.
- Receive, direct and relay telephone messages and fax messages.
- Deal with queries from the public and customers.
- Monitor visitor access and maintain security awareness.
- Provide general administrative and clerical support.
- Receive and sort mail and deliveries.
- Maintain a professional reception area.
- Booking and organizing meeting rooms.
- Assist in the preparation of meetings, conferences and conference telephone calls.
- Coordinate the repair and maintenance of office equipment.
- preparing a monthly report for the line-manger.
- Assist the Executive Director and other staff as requested.
- Provide administrative services for the Executive Director.
- Handle customers on the phone and in person.
- Resolved customer queries.
- Managed and redirected customer complaints.
- Process customer orders.
- Record all customer interactions.
- Follow up with customers.
- Working with HR in processing the beginning and ending of service (BOS&EOS) for three months.

Responsibilities:
- Serve visitors by greeting, welcoming, directing and announcing them appropriately.
- Answer, screen and forward any incoming phone calls while providing basic information when needed.
- Receive and sort daily mail/deliveries/couriers.
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
- Update appointment calendars and schedule meetings/appointments.
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
- Promoting the RPM cards (Rewards Per Merchandise) for the customers.
- Assist with the organization of promotions and events.
- Performed administrative duties including faxing, filing and managing incoming and outgoing mail.
- Coordinate with different departments in order to finish the sales process.
- Follow up with the PRA in order to deliver the documents to the correct destination on time.
- Record all the visitors’ details in the system.
- Preparing a monthly report for the area manager.
- Coordinate with the sales team to provide the customer needs and closes the deal.
- Coordinating customer deliveries.
- Serving as a point of contact with benefit vendors/administrators.
- Maintain the reception area clean and tidy.
- Ensure knowledge of staff movements in and out of the showroom.
- Calling the customers to make sure of their satisfaction of the products they bought.
- Supporting the sales team with administrative duties.

Responsibilities:
- Planning, preparing and delivering lessons to all students in the class.
- Motivate the students before the actual delivery of the lesson.
- Link the topic with the previous knowledge of the students.
- Interact with the students to induce curiosity, motivate, and provoke thinking, imagination and application of the concept taught.
- Give activity/application- based work/assignment beyond the book, with guidance to use various resources and keep a record of the work given.
- Maintain cleanliness and discipline.
- Teaching according to the educational needs, abilities and achievement of the individual students and groups of students.
- Assessing, recording and reporting on the development, progress, attainment and behaviour of one’s students.
- Providing guidance and advice to students on educational and social matters and on their further education and future careers.
- Making use of audiovisual technological devices/aides (such as radio aids; projectors) and other adaptations during the delivery of the lessons.
- Registering and monitoring the attendance of students.
- Maintaining good order and discipline amongst students and safeguarding their health and safety at all times.
- Develop and use the relevant teaching aids.
- Use a combination of different methods and techniques of teaching.
- Ensuring high standards of professional practice and quality of teaching and learning of the subjects through effective dialogue, participating in mutual peer review and observation of class teaching practice.
- Develop a weekly plan to raise the achievement level of the students.
- Daily rotation on the students in the morning assembly.