Ola Yaghi

Manage large amounts of inbound and outbound calls in a timely manner.
 Handling queries received via email.
 Follow communication scripts when handling different topics.
 Contact high net worth, business owners and retails clients.
 Identify customer needs, clarify information, research every issue and provide proper solutions.
 Frequently attend educational seminars to improve knowledge and performance level.
 Handling customer complaints.
 Handling social media queries both public comments and private messages.
 Escalating cases to proper divisions/departments within operations/technical team.
 Calling back clients and promoting bank services.
 Guiding clients through bank application functions and assisting in on-boarding journey.
 Meet personal/team qualitative and quantitative target.
 Responsible for training new joiners in Customer service department.

Handling walk-in customers and taking appointments.
 Taking customers phone calls/emails and answering their queries.
 Arrange interviews with candidates/new joiners in the company.
 Preparing/updating organizational charts and workflow diagrams.
 Allocate and track staff’s annual and sick leaves.
 Coordinate with Insurance Company on staff details and contract renewing.
 Planning and executing company’s indoor/outdoor activities and occasions.
 Translating company’s official brochures, letters & mails.
 Controlling and monitoring the procedures undertaken to prevent Covid19

Gathering information and supporting documents from customers, personal details & sources of funds.
• Calling customers and emailing as a part of collection of documents.
• Filling KYC and due diligence documents then sending them to the Head Office.
• Combating money laundering and terrorism financing, by implementing anti-money laundering and counter-terrorist financing (AML/CFT) measures is to protect the financial system from abuse.
• Blocking and Un-Blocking accounts.
• Handling customers complaints and reaching a resolution.
• Printing Statements and letters addressed for general purposes (Dewan, Government & Courts).

Key Responsibilities
 Classifying Clients Data and Data Entry on Back-to-Market Program.
 Tele calling and Emailing Clients to collect data and evaluate/monitor the present condition of the projects.
 Files and Contracts Archiving.
 Field visits to different set of clients and Evaluating their projects that have been funded by the PMDP Project.
 Prepare Daily Reports on each ongoing project and Report directly to the head manager.

Key Responsibilities
 Open current and savings accounts for individuals, companies.
 Knowledge in both Retail Banking and Corporate Banking.
 Attract new customers into opening new deposit/saving accounts.
 Knowledge on internal transfers and swift money transfers to foreign countries.
 Assess the viability and credit risk of business and consumer loan proposals.
 Knowledge on Issuing Debit and Credit Cards.
 Providing E-Banking services and SMS applications and guiding clients how to use them.

Key Responsibilities
 Intensive course on Human Rights, Political Situation Discussion and Defending Civil Rights.

Key Responsibilities
 Making Project Proposals and Contacting Donors to fund several projects like: Hospitals, Schools, Destroyed
Houses, Associations related to people who have mental/physical disability.
 Support Low Income families and provide them with food, clothes and money (Specially in Ramadan Month).
 Contract with some radio stations to provide the people with a general knowledge on every cancer type and to
aware them to go and examine/check themselves constantly.
 Field visits to monitor the projects that have been funded by the donors and manage every ongoing operation.
 Making and Delivering periodic reports and pictures about the projects to the donors.

Key Responsibilities
 Intensive training course on understanding the relationship between the Central Bank and the Corresponding
Banks working within the geographic area.
 Knowledge on Cheque Clearance and Cheque Clearance Meetings.
 Knowledge on Combating Money Laundering and Terrorism Financing, by implementing anti-money laundering
and counter terrorist financing AML/CTF measures to protect the financial system from abuse.

Key Responsibilities
 Knowledge on construction, procurement, development and investment activities.
 Provide administration support to the site project team assisting with the overall administration of the Company
Project Upstream activities.
 Coordinating and preparing the development and preparation of generic procedures and training material.