Guest Relations Supervisor / VIP in charge
Starwood Hotels & Resorts
Total des années d'expérience :1 years, 4 Mois
assisting guests with check-in and check-out
assisting guests with solving complaints and requests
performing express check-in and express check-out upon request
preparing Front Office Reports on the daily basis\
offering concierge services
preparing amenities for VIP guests
coordinating with Housekeeping team to prepare rooms for VIP guests in advance
managing Executive Club Lounge Operation for VIP guests on the daily basis
ensuring food and beverage part of the Club Lounge Operation is managed properly
assisting VIP guests with their complaints and ensuring 5 - star standards of hospitality are maintained