Olga Iaremchuk

Leader of consistent development and observation of team performance at globally recognized provider of World Class Cabin Services. Overall monitoring of service strategies, product enhancements, team building, team performance, ontime performance, complaint resolution, customer feedback and customer experience.

Devise and employ appropriate business plans and strategies with key focus on consistent development and improvement of staff
performance. Propose leadership guidance, direction, roadmap, and training to multi-cultural stakeholder teams via proper
management. Plan and execute strategic decisions, whilst working in extremely challenging and stressful operational environment.
Identify and address overall customers issues and complaints by delivering effective solutions professionally. Review service flow,
product effectiveness, and reporting procedures by offering recommendations for improvement.
● Achieved and retained highest reputation for delivering world-class customer service.
● Motivated crew members to render excellent customers service by establishing friendly environment; expanded and changed
appetizer menu by advising catering department.
● Improved levels of service via uninterrupted growth of cabin crew performance; suggested to create duty-free mobile
application via execution of onboard service that balanced with customer's time zone.
● Developed company attendant and pilot souvenir toys for sale before World Cup 2022.

Led all functions of airbus, including 319, 320, 321, 330, and 350 as well as Boeing 777 and 787 for smooth progression of
operational activities. Partook in promotional events and represented company at Berlin ATB

Headed exceptional collaboration among cabin crew, flight deck, passengers, airline, and airport staff. Fostered long-term
relationships with all levels of management and customers.
● Represented pride of Qatar and company across the globe.
● Served as in-charge of economy cabin in Airbus 319, 320, and 321.
● Rendered world-class services to staff and customers, resulting in securing promotion for senior-level roles.
Additional Experience
Deputy Head of Accounting and Analysis - Department in Educational Work, PhD