Sales executive
Real Estate
مجموع سنوات الخبرة :9 years, 9 أشهر
Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Acting as an intermediary in negotiations between buyers and sellers. Present purchase offers to sellers for consideration. Investigate clients' financial and credit status in order to determine eligibility for financing.
Joined a busy sales team situated in the heart of historical old city of Cambridge, I was able to develop and use my professional manager’s sales skills shortly as the daily amount of customers enquires is well busy.
The main purpose of the job is to:
• Sell products or services to the consumer or business markets
• Achieve Targets and KPIs
• Close sales using a consultative approach which advises customers on the range of products available and sells in the best fit for them
• Generate consultations / quotes or follow up opportunities
• Support the sales process and pipeline activities of Virtual Model Office
• Develop sales in Cambridge branch
• Handle meetings with potential customers and open accounts with them
• Maintaining and developing relationships with existing customers/clients
• Handling customer complaints
• Manage Sales team and ensure that target is met in time.
• Develop sales strategies & manage sales forecasting
• Conduct sales review meeting periodically
• Reporting directly to the Managing director.
• Achieve a customer satisfaction score of above 91%
• To assist to drive the sales process around Finance culture and improve finance penetration and income per unit
• To prepare weekly and monthly activity reports.
• To be proactive in ways to generate revenue through the communication of ideas to the team.
• To ensure all members of the team act on behalf of the company and ensure that behavior and presentations are in line.
Marshall Peugeot
Peterborough Oct 2010 - Jul 2012
Dealership Administrator / Rental advisor
As dealership first business contact at Marshall's Motor Group I ensured that all customers received a pleasant and courteous welcome when entering the showroom or calling the dealership. By using my strong administration and customer service skills, I contributed to the effectiveness of the team to ensure that our high levels of customer care were maintained.
• Respond to email and telephone enquiries
• Carry out general administrative work associated with the running of a busy office
• Managing the database and ensuring all records were kept up-to-date
• All general reception administration
• Organize and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
Joining the busy Front Office team I quickly learned all the key processes and responsibilities. I was the first business contact to meet and greet incoming guests and callers and one of my main duties was dealing with guests’ enquiries about the hotel, directing guests to the appropriate contacts internally, managing e-mails, arranging appointments for guests to meet with staff. Another key area was dealing with guests complaints and taking charge of the final solutions in-line with both guests and the companies interests.
• Welcoming and checking in guests
• Dealing with enquiries and complaints
• Answering telephone enquiries and transferring phone calls on the highest professional manner
• Assist to the Front Office manager with the different customer’s enquiries
• Being involved in decision-making processes
• Responsibility for accounts and budgets;
• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results
Joining The Conference Administrators department in the TWI busy Business Centre, I quickly developed a good relationship with my colleagues. I am a quick learner and I managed to understand the organization’s aims and objectives shortly and to utilize the customer services for our Business guests in order to fulfill their requirements.
My key duties:
• Run the worksheet catering and accommodation orders
• Accounts. Enter the recharges each month; Send out the weekly invoices; Submit purchasing requests.
• Office Admin. Ensure all filling is kept up to date;
• To look after the Hospitality enquires inbox.
• Restaurant Admin support.
• Reception. Cover reception desk at peak times, to help with customers checking in and any other quires.
• To work closely with senior managerial or directorial staff to provide administrative support
• To arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
NVQ Level Academic Equivalent Level 2 Intermediate GNVQ or 4 to 5 GCSEs at grade A-C Level 3 Advanced GNVQ or 2 A Levels In a world of similar goods and services, companies going that extra mile in ensuring good customer service often can make all the difference to the customer. Ensuring effective communication at every touch point is key to the provision of good customer service whether dealing face-to-face or by telephone. The way companies communicate with customers determines: • How effectively customer enquiries are handled • How efficiently complaints and problems are resolved • How well information and advice is provided Customer service apprenticeships are recognised throughout business and industry as essential ingredients for success. Babcock programmes are aimed at companies wanting to maximise customer service by providing their customer facing-staff with the appropriate training and qualifications. • Clean UK
BA: Bachelor's Degree Study Title. Business Management Sep 2005 - Jul 2009 (ISMA Information Systems Management Institute, Ludzas 91, LV 1019 Riga, Latvia) *Entrepreneurship: small/medium business - law, markets and different fields of economy, computer technologies and business information systems. *Specialist studies: Business Administration, Economy, Management Theory, Administration, Communication, Psychology and Sociology of Management, Enterprise Management, Financing, Personnel and Strategic Management. • Analyse, plan, organise, control business administration • Motivate staff & project manages business activity. • Social and economic sciences. • Computer technologies and information systems for business analyses and modeling. Additional study: • Information Technologies Management, • Computer Modeling, • Scientific Prognostication, • Computer Technologies Management and Optimization Theory, • Finances, Banking, Accountancy, Audits, Taxes and Taxation, European Economic Integration etc. Annual projects: to analysis and research the facts, phenomena and design of business models for decisions making. Practical trainings: (26-week) gaining theoretical knowledge, practical skills to train young managers adapt to future work-places.