Administration Manager
STA Law Firm
Total years of experience :20 years, 6 Months
• Greeting and welcoming clients in the office, maintaining clients registration database.
• Scheduling conference calls, teleconferences.
• Diary management: arranging meetings with the clients of different level of seniority and maintaining meetings schedule for partners and lawyers, coordinating logistics and venues for the meetings.
• Documents control: ensuring compliance with AML and KYC procedures, filing and indexing of case files, acknowledgements, handovers, legal translations, managing highly confidential files and records.
• SMM: promoting and maintaining company profiles in social media, writing posts and content management.
• Business development: maintaining relationships with potential and existing clients, market research.
• Human resources: assisting in managing recruitment process, liaising with government authorities and PRO; booking CLPD courses.
• Translating company website, legal blog into Russian language, liaising with Russian-speaking clients, providing consecutive translation on the meetings.
• Providing PA secretarial support to two Partners and three Associates, making arrangements and coordinating travel and accommodation for business trips.
• Coordinating with suppliers (stationary, pantry, IT), courier services, distributors, supporting marketing and event activities.
• Business Development - UAE and Russian market research, seeking new business and maintaining existing clients.
• Promoting sales of properties through advertisements, maintaining CRM system (Masterkey, Propspace, SalesForce).
• Handling sales/leasing transactions from A to Z, ensuring customer service satisfaction and maintaining good client relationship.
• Preparing necessary documentation for the transactions.
• Advising customers on market prices and market trends, prices, mortgages, legal requirements and related manners.
• Marketing Dubai properties on international websites.
• Preparation and translation of property marketing bulletins for Russian speaking clients.
• Advertising properties for sale and rent, participation in multiple listing services
• Prepare documents such as representation contracts, purchase and lease agreements
• Advise customers on market prices and market trends, prices, mortgages, legal requirements and related manners
• Maintain sales activity records and prepare sales reports
• Follow up in sales activity
• Participate in sales events, exhibitions
• Preparation and translation of property offers and marketing materials for Russian speaking clients
• Conduct market research and surveys, monitor competitors, market conditions and product development
• Coach and tutor new team members upto high company standards
Location: Nizhny Novgorod, Russia
Company: Mera Networks (http://www.meranetworks.com/)
Position: IT specialist (software tester, customer support specialist, technical writer)
MERA is a Russian leading software R&D and Professional services company. Assessed by ISO 9001:2008 standard, it provides complete support to software solutions throughout their life cycle - from design and development through testing and validation to maintenance and customer support.
• Creation of Administration and User guides documentation for customer usage
• Translation User documentation into Russian for Russian speaking users
• Testing of GSM system supervising software, reporting application for UMTS standard, Navigation applications for mobile devices on different platforms (RIM, Android, Brew). Manual testing: functional (regression, integration, system testing) and non-functional (performance, stability, security testing)
• Reporting bugs and errors detected (Clarify, DCT, Redmine systems)
• Traceability matrix creation
• Composing test-plans and writing test-cases / test specifications for testing, test cases management (Quality Center)
• Creation of Administration and User guides documentation for customer usage
• Providing high-level customer support of the delivered products by phone and by email
• Preparation and delivering trainings for newcomers
• Test estimations, release notes preparation
Location: Nizhny Novgorod, Russia
Company: Mera Networks (http://www.meranetworks.com/)
Position: IT specialist (software tester, customer support specialist, technical writer)
MERA is a Russian leading software R&D and Professional services company. Assessed by ISO 9001:2008 standard, it provides complete support to software solutions throughout their life cycle - from design and development through testing and validation to maintenance and customer support.
• Administrative, organizational and secretarial support to the Project Manager.
• Preparing correspondence, reports, and materials for publications and presentations
• Setting travel arrangements, tickets, hotels
• Maintaining the director’s calendar
• Setting up and coordinating meetings and conferences
• Creating, transcribing, and distributing meeting agendas and minutes
• Answering telephones in appropriate manner
• Meeting and greeting clients and visitors for the office
• Performing general duties: photocopying, faxing, mailing, purchase office supplies
Jun 2003-Nov 2004
Location: Nizhny Novgorod, Russia
Company: Nizhny Novgorod city council
Position: Office manager/part time
Responsibilities: • Administrative, organizational and secretarial support to the General Manager.
• Preparing correspondence, reports, and materials for publications and presentations
• Setting travel arrangements
• Setting up accommodation and entertainment arrangements for company visitors
• Maintaining the director's calendar
• Setting up and coordinating meetings and conferences
• Creating, transcribing, and distributing meeting agendas and minutes
• Answering telephones in appropriate manner
• Meeting and greeting clients and visitors for the office
• Performing general duties: photocopying, faxing, mailing, purchase office supplies
April 2002-November 2002
Location: Richmond, Virginia, USA
Company: Paramount Kings Dominion (http://www.kingsdominion.com/) . Taking part in Work&Travel student program.
Position: Shop assistant, shop supervisor
Responsibilities: • Participating in the day-to-day running of the shop.
• Assisting in sales process
• Coordinating work schedules for shop employees
• Operating the till and handling cash, cheques and credit/debit cards transactions
• Dividing the tasks among the staff of shop assistants, every day reporting directly to the manager
• Solving customer's problems.
Bachelor Degree: Public Relations
2000 - 2005 State Linguistic University, English department, Nizhny Novgorod, Russia Bachelor Degree: Linguistics, intercultural communications