Marketing Coordinator
Emirates Grand Hotel
مجموع سنوات الخبرة :14 years, 0 أشهر
Day to day one on one selling of the company's products to customers, making sure they look forward to assessing and finally purchasing the products through the best customer service ever.
Daily analyzing and collating the number of clients and sending such to the company.
Follow up on potential customers and making sure they patronise the company.
EMIRATES VACATION CLUB. DEC 2012 TILL DATE. MARKETING COORD. FABRICS AND MORE CLOTHIER, RIVER STATE, NIGERIA JUNE 2006-JULY 2012
CEO
♦ Oversaw the operations of organization and managed its compliance with legal and regulatory requirements. Promoted a culture that reflects the organization's values and rewarded productivity. Deftly manage 2 staffs and successfully creating and implementing all marketing and business development strategies of the company.
♦ Proficientlyimported wears, jewelries and other accessories from overseas to the company to ensure customers are satisfied and their demands are met. Provided cross-functional leadership and drove team efforts to generate work synergies to maximize operational efficiency.
♦ Carried out strategic planning for product mix, marketing strategy, product development, products sale prices finalization, day to day operations & productivity, waste management, and purchase of new equipments.
♦ Collaborated with the board to define and articulate the organization's vision and developed strategies for achieving that vision. Developed and monitored strategies for ensuring the long-term financial viability of the organization. Developed future leadership within the organization.
♦ Evaluated in-place systems, processes & procedures, streamline where appropriate, along with the technology implementation and optimize within budget constraints. Collected, analyzed and evaluated information that measures the success of the organization's; refine or change programs in response to that information.
♦ Contributed policy inputs in the areas of production, finance, Operations, Quality Management, Industrial Relations to ensure that the company stays afloat in the midst of competitive business scenario.
Drew up production plans, assessed requirement of materials and driven initiatives to arrange all inputs on most reasonable terms. Deployed manpower, machines and material resources prudently.
♦ Assisted and implemented all marketing and business development strategies of the company while planned and researched for developing marketing strategies of the company. Analyzed customer needs and provided customized solutions & beneficial suggestions to them to ensure maximum customer satisfaction for repeat business.
♦ Responsible for managing all the administrative & official activities while maintaining the healthy work environment & discipline.
♦ Addressed various issues, queries, complaints rose by customers and resolved them to the best of their satisfaction.
NIK-NAK NIGERIA LIMITEDD PORT HARCOURT OCTOBER 2000-DECEMBER 2002
Customer Service Officer, Reporting to Manager
♦ Adroitly coordinated with internal departments and communicated with clients to satisfy their needs and company's projection. Managed customer orders and requisitions while analyzed and observed the Industry trends.
♦ Handled proactive customer relations; planned and executed the operations to ensure quality service, Managed and monitored service requests, complaints and feedbacks for products.Dealt with complicated customer issues and tried to ensure timely service by integrating with the technical Team.
♦ Efficiently mapped client's requirements and provided them expert advisory services pertaining to selection of right products. Addressed various issues, complaints and grievances rose by customers, sales managers and resolved them at the earliest possible time.
♦ Followed-up with various departments to ensure efficient operations in installation, after sales service and breakdown service issues within the Turnaround Time. Maintained daily follow up with concerned departments so that their awaited cases are logged/ resolved without much delay
♦ Skillfully handled the enquiries on services and products by evaluating the obtained relevant information. Initiated efforts in executing best practices & standard operating procedures targeting at organizational excellence.
RICHIES SECURITIES LTD. PORT HARCOURT, Nigeria NOVEMBER 1999- SEPTEMBER 2000
Public Relation Officer, Reporting Public relation manager
♦ Actively acted as an interface between customers and the company while accepted and managed correspondences.Instrumentally evaluated communication activities and recommended future actions.
♦ Dexterously dealt with customer grievances and solving the same. Liaised with the customers and responded to their inquiries. Oversaw company's reputation is upheld and projected in good light while monitored the price
♦ Established contacts with various colleges and people by meeting them in person and raised the collection of the company. Efficiently reported about the situation to the management.
JIGAWA STATE RADIO DUTSE, JIGAWA, NIGERIA AUGUST1998- AUGUST 1999
Producer NYSC broadcaster, Reporting to Manager
HND: Mass Communication, 1997*Ogun State Polytechnic Abeokuta, Nigeria
OND: Mass Communication, 1994
WASSCE, 1991*
FLSC, 1985*St Agnes Primary School Yaba, Nigeria