executive assistant to director
Free on Board Global Logistics
Total years of experience :2 years, 8 Months
• Acting as a first point of contact: dealing with correspondence and phone calls
• Managing diaries and organising meetings and appointments, often controlling access to
the manager/executive
• Booking and arranging travel, transport and accommodation
• Organising events and conferences
• Reminding the manager/executive of important tasks and deadlines
• Typing, compiling and preparing reports, presentations and correspondence
• Managing databases and filing systems
• Implementing and maintaining procedures/administrative systems
• Liaising with staff, suppliers and clients
• Collating and filing expenses
•
Miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research
Nas Pearl Assist Services Nigeria Limited
Sep. 2016 - Aug. 2017
CUSTOMER SERVICE AGENT Responsibilities Include:
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analysing
customer needs.
The core responsibilities of this role include managing the director’s diary, organizing travel, answering all incoming calls, creating PowerPoint presentations, typing correspondence and documentation and organizing board level meetings.
In addition to these responsibilities, I have also taken on the additional duties as fire officer and health and safety officer for the office.
During my time in this role, I have reorganized the meeting room booking system, implementing an online system which all staff can access.
I have also implemented a new filing and indexing system for the Director’s production files, which has resulted in greater ease of access for all managers who are authorized to access this information.
The core duties of this role included diary management, typing correspondence and documents, creating presentations and creating meeting minutes. I was given the additional responsibility of managing requests from staff for general HR advice. I was responsible for cataloguing and dispatching health and safety information and posters for the whole company, and handling general queries. For issues and queries requiring specialist knowledge, I identified a suitable department to send queries to.
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