Principal Consultant, Line of Business
itelligence UK
Total years of experience :10 years, 10 Months
Expert consulting for SAP HCM (on premise) solutions
Expert consulting for SuccessFactors - Employee Central, Performance Management, Goals Management, Recruiting Management.
Conduct discovery meeting with customers, conveying effectively the purpose and value of the SAP Cloud HCM (SuccessFactors) solutions
Accountable for day to day work and collaborate with project manager and team members to ensure a successful project outcome
Work independently on smaller pieces of work
Work remotely to implement projects and travel as required for customer on-site visits
Complete implementation projects on time and within budget
Manage the relationship with the customer and be the SAP primary “face" to the customer throughout the implementation process
Educate the customer on employee database and technical requirements
Provide best-practice guidance on customer processes and knowledge on how to leverage the solution to add value to organization
Document and track customer product enhancement requests and discovered product issues.
Provide train-the-trainer, administrative, and reporting training to the customer
Participate in weekly customer project team meetings, maintaining "action items" lists and resolve through to completion
Act as a translator between customer requirements and technical requirements
Document customer business needs, implemented/configured processes, and any unresolved open action-items; deliver this documentation to Customer Support
Create referenceable customer leads by engaging with the customer to provide high levels of customer delight
Master and maintain detailed knowledge of SAP Cloud HCM (SuccessFactors) product-suite configuration options, including reviewing the quarterly release updates
Provide support with scoping requirements and write scoping requirements for the Statement of Work
Actively contribute to the “One” team approach, including supporting others, liaising with other teams within the organization, proactively in the sharing of ideas and best practices with fellow team members and leading team meetings and activities
Led project and small enhancement teams, worked closely with business representative throughout all phases of implementation and resolved support issues
Worked with business leaders to develop and prioritize a Project Portfolio including cost estimates, benefits, and provide status updates on current projects
Used in depth knowledge of SAP solution to determine the client business requirements and propose solutions
Provided work-stream coordination during complex multi work-stream implementation
Defined technical requirements, ensuring integration between client systems
Led and/or supervised the successful completion of all deliverables associated with the process team, e.g., Business Process Procedures, Business Blueprint documents, Configuration Guides, Functional Specifications, Testing Scripts and Support Processes.
Validated the SAP fit to business requirements; identified workarounds and business process changes, where necessary.
Assessed, recommended, and configured SAP delivery mechanisms to satisfy business-reporting requirements based upon previous experiences and applying best practices.
Led in the design of unit test, string test, integration, and regression test end-to-end solution for business events
Worked with Test Manager and business testers to execute user testing
Led technical and business process issue resolution of post go-live issues escalated by implementation/support team
Ensured consistency and integrity of the SAP configuration across business/geographies.
Ensured updating of documentation of design solutions and Known Error Database by implementation/support team
Identified master data requirements, configuration and load master data objects
Developed business rules to clean data and maintain ongoing data integrity
Reviewed and contributed to training content.
Assisted in setting up training sessions and supporting super users
Provided guidance to support resources to expand and clarify the Known Error Database to improve production support
Led the Build team in configuration and testing of the SAP HCM modules - OM, PA, PCP, ECM, PY, TM, ESS & MSS, LSO, E-Recruitment, PM, Talent Management, TV, NAKISA and BI,
Worked with NAKISA off shore resources to deliver STVN and SOVN functionality
Integration with FI/CO, CRM, SRM, PS
Responsible for developing solution alternatives to translate business goals and operational challenges into executable IT solution.
Provided thought leadership, direction and management of the SAP cross-functional team and collaborating with business owners
Planned, led, prioritized and delegated work relating to software design and development for new initiatives
Ensured adherence to Enterprise Architecture and alignment with technology roadmap
Coordinated with the PMO to ensure that optimal software development methodologies are consistently applied and followed and that key components such as design specifications; code reviews; unit, system, and integration testing; and all required technical documentation were completed for each project.
Project management of small to mid-sized projects (Deliver reliable and stable solutions on time, within budget which meet customer expectations).
Managed and mentored the SAP/SuccessFactors/IBM Kenexa BrassRing cross functional teams
Implemented upgrade to Kenexa Talent Management System
Managed project implementation, maintenance and enhancement for Success Factors Learning Management and Performance & Goals
Led configuration of SuccessFactors LMS and Performance & Goals with technical team to ensure business requirements were met
Success Factors system administration using Admin Tools
Responded to critical production issues and provide immediate workarounds to maintain business continuity
Drove problem investigation and resolution as required
Maintained and enforced service level agreements
Worked collaboratively with other IT organizations and effectively leverage shared resources
Functioned as a key stakeholder of projects, participating in management decisions and issue resolution
Managed the testing process for accepting new changes from Success Factors for PM and GM
Provided advice and guidance to business on all aspects of test planning and execution
Accountable for communicating and agreeing progress and test approach
Assisted in timely and cost effective delivery of test and integration programme
Responsibilities/Deliverables
• Gathering and analysis of business requirements (mainly through interaction with Subject Matter Experts) with the aim of identifying functional gaps and external integration
• Creation and validation of business requirements and functional design documents
• Integration gap documentation and analysis
• Documented As-Is and To-Be business processes
• Aligned analysis activities with other IT teams (interface development and test/QA)
• Creation of relevant wage types to store flexible benefit and pension deductions on SAP having defined wage type concept
• Provided a concept for the technical switch to the Flexible Benefits Outsourcing partner: Capita
• Provided options for implementation steps
• Delivery of outgoing and inbound interfaces from and to SAP to and from 3rd party administrative system providers (Capita)
• Assisted in deactivating Flexible Benefits and Pensions functionality in UK
Responsibilities/Deliverables
• Gathering and analysis of business requirements (mainly through interaction with Subject Matter Experts) with the aim of identifying functional gaps and external integration
• Mapped business processes to SAP functionality
• Creation of flowcharts documenting As - Is and To - Be business processes using Visio
• Creation and validation of business requirements and functional design documents
• Integration gap documentation and analysis
• Documented As-Is and To-Be business processes
• Used appropriate analysis methods and modified the approach to meet business needs
• Performed gap analysis
• Aligned analysis activities with other IT teams (development and test/QA)
• Delivery of outgoing and inbound interfaces from and to SAP to and from 3rd party administrative system providers (Equiniti - Flexible Benefits schemes)
• RTI Reporting (Delivery and Testing)
Responsibilities/Deliverables
• Present concepts and direction to senior business and IT stakeholders for upgrade to SAP ECC6
• Responsible for solution architecture in HCM process domain
• Participated in SAP Enterprise solution design review sessions and ensured robust application framework
• Provide business process guidance and solution definition for the configuration and gap development on the SAP ECC6 HCM platform (with emphasis on “quick win” modules such as e-recruitment, LSO)
• Point of contact for project managers and work stream leads on SAP HCM configuration
• Ensure the completeness and consistency of design across projects
• Analyse business requirements and develop effective configuration solutions
• Capture and document business requirements and procedures
• Integrate functional design with technical and migration work streams
• Identify key differences resulting from upgrade to ECC6 environment (EHP 6)
• Defining technical and functional specifications to deliver EhP6 implementation of HCM Workforce Process Management track with new intuitive web screen such as Team View, Calendar View, etc
• Identify new roles and analytics delivered by EHP6 in the e-recruiting module
• Review BRDs and FS
• Help define test scope and methodology
Core Bank - SAP Account Migration
• Core Bank - SAP Account Migration Test Team lead
• Core Bank - Enhanced Systems Testing Team Lead
• Core Bank - System Integration Test Team Lead
• Core Bank - System Build Team Member
• Core Bank - Development of ETL (Extract, Transform and Load) approach to data migration
• SAP Banking (Savings) Solution Design Architect
• Expert knowledge of SAP Bank Analyzer (AFI)
• Expert knowledge of CML (Loans Management and) its interaction with Deposits Management
• Knowledgeable SAP Loans Management on Business Banking Platform (BPP)
Date: October 2009 to May 2010
Job Title: SAP HCM Consultant (Flexible Benefits)
Responsibilities/Deliverables
• Stakeholder management
• Defining requirements
• Liasing with IT / Technology
• Directing Training initiative
• Planning high level cutover requirements
• Support requirements for post go live
• Delivery of outgoing and inbound interfaces from and to SAP to and from 3rd party administrative system providers (SCS - Payroll, Watson Wyatt - Flexible Benefits schemes & Zenith Provecta - Cars scheme)
• Documentation and data gathering around finance system implication, overtime, NI, tax, etc
• Helped to define country specific configuration for countries across EMEA
• Creation of end to end business process maps and integration test scripts
• Creation of test plans and scripts for User Acceptance testing
• Liaise with process leads to identify appropriate processes to be tested
• Identification of test data requirements
• Running of integration and UAT test scenarios
• Defect Resolution and Management
• Change Control Management
Client: DVLA
Date: September 2009
Job Title: SAP HCM Consultant (Flexible Benefits)
Responsibilities/Deliverables
• Delivery of outgoing and inbound interfaces from and to SAP to and from 3rd party administrative system provider (Beneflex)
• Creation of wage types to accommodate various benefits being offered
• Enable display of notional pay elements on payslip
• Documentation and data gathering around GL implication, overtime, NI, tax, etc
• Creation of end to end business process maps and integration test scripts
• Creation of test plans and scripts for User Acceptance testing
• Liaise with process leads to identify appropriate processes to be tested
• Identification of test data requirements
• Running of integration and UAT test scenarios
Responsibilities/Deliverables
• SAP Project Manager responsible for complete project lifecycle from Blueprint to Realisation, Go Live and Support for delivery of HR, Payroll and Finance integration (including Payroll, Time Management, Expenses, Org Mgt, ESS, MSS, Enterprise Compensation Management (including flexible benefits), Performance Management, and new HCM/Adobe forms delivered through SAP Portal in a Shared Services Environment onto an existing R/3 platform in the UK Retail business
• Supported SAP roll out across UK, Germany, Norway, Finland and Sweden
• Worked on developing country specific configuration for UK, Germany, Norway, Finland and Sweden
• Assisted in delivering end to end application architecture and environment architecture design
• Developed plan in integrating 3rd party suppliers as well as in house systems
• Produced security definition documentation
• Managed the process of investigating and closing system and script error defects
• Planned and designed integration build phases
• Managed all change responsibilities for pan European SAP HCM programme ensuring change is more readily accepted by the business and return on investment is realised
• Identified change activities and aligned them with programme related change drivers
• Created and maintained the communication strategy and plan
• Created and maintained end user and super user training strategy and plan
• Planned and conducted stakeholder analysis with Executive, HR managers and HR staff
• Planning and management of the transition to the redesigned Business - As - Usual processes
• Liaised with the business regarding transformation issues.
• Maintained indicators of readiness for the project execution within specific sites/business locations
• Ran requirement gathering workshops
• Set up Work Force Management to generate schedules for Retail business with several locations
Client: Bedford County Council
Project: Upgrade from 4.6c to ECC6
Date: December 2006 - June 2007
Job Title: SAP HCM/Payroll Consultant
Responsibilities/Deliverables
• Liaised with the client to perform business requirement analysis, design and configuration on HR sub-modules: Personnel Administration, Organisation Management, Training and Event Management, Payroll, Occupational Health and Safety, Recruitment
• Process design and gap analysis to SAP functionality within blueprint project phases
• Design and document "AS-IS" & "TO-BE" business processes, scenarios, task and activities
• Developed functional specifications
• All aspects of Payroll configuration including development of Payroll schemas and rules
• Design and build of complex Company absence Schemes and valuations
• Time Management configurations including work schedules and absences
• Assigned parameters for locations using site maintenance tool (Work Force Management)
• Set up WFM as single point-of-entry for personnel data integrated with SAP HCM
• Set indicator relationships (WFM)
• Set up parameters for maintaining rotations (WFM)
• Performed regression and User Acceptance test on integration between WFM and SAP HCM
• Created Injury Log infotype to capture event, injury details, nature of injury and bodily location of injury (EH&S)
• Created custom Environment, Health and Safety (EH&S) objects including Injury Log object, Incident Log object, Safety Committee Organisation object and Safety Committee Position object
• Configured within SAP HR the infotypes necessary for HSE Reporting (EH&S)
• Assisted in identifying and installing necessary legislative reports into existing SAP HR system (EH&S)
• Transfer knowledge of EH&S system operation to key users
• Produce Functional Design documents as per clients requirements (EH&S)
Client: Manchester City Council
Project: Greenfield Implementation of SAP ECC5
Date: April 2006 - December 2006
Job Title: SAP HCM/Payroll Consultant
Responsibilities/Deliverables
• Liaised with the client to perform business requirement analysis, design and configuration
• Developed functional specifications.
• Developed test scripts and relevant documentation.
• Involved in training, development and execution and Post Go Live support.
• Provide high quality customer service and ensure SAP constantly meets requirements of the business.
• Support SAP users through resolving incidents and developing future possess with service and business managers.
• Proactively monitor, review and evaluate existing SAP business processes and modules to ensure the operational requirements of MCC service needs are met.
• Deliver creative solutions to meet business requirements by developing SAP HR business processes.
• Provide a responsive support service which resolves incidents in a manner which minimizes disruption to service users.
• Play leading role in the promotion of SAP processes and applications within the Council and partner organizations.
• Establish quality assurance policies and measures relating to the technical specialism and assist the client and performance management team to monitor performance against the established standards.
• Liaise with third parties on the development of system enhancement.
• Monitor and report on performance against quality standards.
• Provide direction and leadership to project teams in the development of SAP systems in accordance with Solution Manager's methodology.
• Configured concurrent employment to manage multiple employment scenarios
• Configured Benefits Management module - Defined benefit areas, benefit providers, flexible benefit scheme attributes, enrolment period dates, availability of future plans and dependent age limits
• Configured Personnel Cost Planning Module.
Client: Accenture HR Services UK
Date: July 2005 - March 2006
Job Title: SAP HR Consultant
Responsibilities/Deliverables
• Documentation of client's requirements to ensure successful migration to SAP system for Payroll (PY), Benefits, OM/PD, PA from GPS
• Performed configuration, testing and training for PY, PA, OM, BN, Time Management and TEM
• Participated in PY and TM testing and validation
• Participated in data conversion and interface processes, mass data uploads and validation of HR Master Data
• Participated in documenting the SAP software configuration
• Involved in testing activities including user training and conversion activities
• Assisted in the writing of schemas and cycles
• Involved in testing activities including user training and conversion activities
• Active participant in building effective relationships with client
• Participated in consultation with clients to ascertain and define process needs
• Assisted in the configuration of master data
• Data interrogation pre & post cut over • Mass upload tool specification and evaluation
• Pre and Post Go Live communication & training - End users and Lead users
• Post Go Live business support & resolution
• Process single point of contact (S.P.O.C)
• Ad Hoc query specification of reports
• Report manipulation
• Payroll issue definition
Client: FINDUS UK LTD
Dates: Nov 2005 - Jan 2006
Job Title: SAP HR/Payroll Consultant
Responsibilities/Deliverables
• Participated in the documentation of client's requirements to ensure successful migration to SAP v 4.6c system for Payroll (PY), Benefits, OM, PA from similar system
• Performed configuration, testing and training for PY, PA, OM, BN and Time Management
• Participated in PY and TM testing and validation
• Participated in data conversion and interface processes, mass data uploads and validation of HR Master Data
• Export and reconfigure required commercial functionality and master data into development
• Integrate with existing Finance
• Set up and generated work schedules
• Copied model wage types in wage type catalog to create and modify customer wage types in customer name range
• Define the Enterprise and Personnel Structures displaying a clear breakdown of the different employee types and frequency of remuneration
• Define the payroll accounting areas with the relevant tax detail to be used within monthly payroll
• Set up and generated payroll areas, periods and control records
• Set up retroactive accounting limit
• Creation of wage types and update of time quotas
• Uploaded time events using Plant Data Collection (HR-PDC)
• Transfer of payroll balances
• Transport to new QA and Test Central
• Perform integration tests in new QA and Test Central
• Go live in new Client/Production
• Identify the employee number conventions to be used and subsequently maintain NUMKR feature
• Preparation of documents related to migration changes
• Data migration performed using LSMW
• Identify reporting, interface and security implications
Client: Vodafone UK
Date: January 2004 - December 2004
Job Title: Business Process Analyst
• Mapped existing business processes to provide foundation for defining business activities
• Identified all required information fields and developed methods for systematically capturing and storing such information in system tables and models.
• Provided training and orientation for department staff in the use of system models to extract data.
• Responded to external inquiries for information
• Developed and maintained procedures for maintaining information in systems.
• Created reports to support quality control and provide management information.
Masters in Business Management
