Front Office Manager
Imperial Suites Hotel
Total years of experience :9 years, 2 Months
Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations
•Work collaboratively with all departments to make sure operations are running smoothly in tandem with one another
•Establish and maintain standards for staff performance and customer service
•Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, availabilities & guests
•Reviewing employee behaviour, appearance and performance
•Conduct daily meeting to ensure that all departments are in working order
•Managing Budgets, promoting & marketing the business
•Recruiting, Training and supervising staff
•Carrying out the day-to-day duties of front desk in order to ensure the smooth running of the switchboard
•Answering telephone calls in a timely manner, transferring calls as necessary & dealing with general enquiries
•Greeting the guest with smile and making sure they have a comfortable and pleasant time staying with us
•Making travel arrangements for the guests, ordering supplies, send and receive fax, emails and book keeping tasks
•Night auditing and closing daily sales at the end of the day, printing reports keeping check on money collection
•Managing online bookings through Booking.com, Agoda.com and other hotel partner websites
•Managing cash and conversions of different currencies to local Bahraini dinars
Executing smooth Check in & Check outs as per hotel policy
•Collecting daily sales reports and rechecking the cash collection
•Checking emails and promptly replying to those emails
•Answering to guest calls and queries
•Develop and maintain a detailed overview of incoming & outgoing shipments
•Tracking & tracing the customer shipments and investigating undelivered, delayed returned lost or held shipments
•Updating customers with instant and immediate reaction regarding there shipments if clearance delayed
•Good skills in DHL easy ship software, creating shipments and preparing invoices
•Ensure that the collected shipments are updated daily via sms tracking and notifications to the guests
•Recovering lost and misrouted shipments
The City School, Islamabad Pakistan
The City School, Islamabad Pakistan