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Omar Abdelaziz, IT Help Desk Specialist

Omar Abdelaziz

IT Help Desk Specialist·Dar Al-Fouad Hospital

Egypt

Bachelor's degree, system

Work experience

Total years of experience: 1 years, 1 months

IT Help Desk Specialist

January 2025 - January 2026

Dar Al-Fouad Hospital

Minyat an Nasr, Egypt

January 2025 - January 2026

• User Management & Network: Created and maintained user accounts, groups, and access permissions using
Active Directory, while managing DHCP Server and maintaining LAN/cabling connectivity.
• Hardware & Software Support: Installed, configured, and troubleshot desktops, laptops, tablets, projectors,
and other peripheral IT equipment.
• Printing Solutions: Expertly configured and troubleshot industrial and office printers/scanners, including
Zebra, Kyocera, HP, Canon, Ricoh, and Brother.
• Application & System Support: Provided comprehensive support for MS Office/Teams/Outlook, SAP ERP,
LDM, Paxera, OVR, and CCTV systems (NVR/DVR).
• Security & Infrastructure: Managed and resolved user issues related to Kaspersky endpoint security and
FortiGATE firewalls.
• Helpdesk & Maintenance: Handled user requests via Ticketing System, email, and phone, while performing
regular hardware/software maintenance to ensure business continuity.
• Specialized Support: Provided technical support for specialized medical devices.
Company industry:
Other Healthcare Services

Education

Canadian International College (CIC)

January 2026

January 2026

Bachelor's degree, system

Egypt

GPA (point): 2.45 out of 4

GPA (point): 2.45 out of 4

Skills

ACTIVE DIRECTORY

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CUSTOMER SERVICE DESK

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INFORMATION TECHNOLOGY OPERATIONS

Intermediate

MICROSOFT 365

Intermediate

NETWORK SUPPORT

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

TECHNICAL SUPPORT

Intermediate

WINDOWS SERVERS

Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Data analytics
Foundations of Information Security Management
CCNP
CCNA
Network +
CompTIA A+