Senior Applications Integration, Middleware and Oracle Database Administrator
Orange Jo
Total des années d'expérience :14 years, 11 Mois
• Install, configure and administrate multiple middleware environments including Oracle application server, WebLogic 12c, Sharepoint, Tomcat.
• Insure high availability of applications to business and apply monitoring, backup and recovery policies.
• Deploy and administer J2EE applications on multiple platforms.
• Administrate the enterprise intranet portal (Oracle Portal) including the integration with external and partner applications.
• Administration of Billing Solutions such as BSCS and SOI.
• Apply identity management using Oracle Internet Directory.
• Managing and administer external applications and integration with OID.
• Implementing and managing integration of web services using WSDL, SOAP, PL/SQL.
• Applying ITIL standards with the process of service requests and change requests.
• Responsible for creating/freezing employee’s access for internal and external applications.
• Apply security fixes to application vulnerabilities like SSL installation and configuration, ciphers installations.
• Apply upgrades to existing applications to latest possible technology/version.
• Communicate and hold meetings with functional and network teams and third party vendors to complete solution implementation and runtime requirements.
• 24/7 on call support for all applications owned by the middleware department.
• Insure and provide high quality service by Deal and communicate over the phone, email and face to face with Fleet Managers regarding the unpaid invoices, service activation and payment related requests.
• Managing and monitoring the collection and dunning processes for Enterprise customers to achieve targeted expectations/ results.
• Extract and analyze collected and open amounts status reports using reporting tools and Microsoft excel.
• Contribute in validating, testing and reviewing requirements for new tools related to mobile services activation and management.
Receive all type of calls (technical Inquiries, complains, requests…etc.), concerning fixed, Internet, Mobile. Solve and follow up technical complaints and requests in order to achieve the best customer’s satisfaction