Chef Operater Officer
Majed Foods Company
Total des années d'expérience :13 years, 1 Mois
Managing end to end operations for a newly introduced brands in the kingdom
Responsible for developing the brand, improving the quality and introducing more products based on company guidelines.
• Develop, implement and participate in the marketing and sales activities according to predetermined set of objectives, strategies and action plans.
• Formulate and plan monthly targets and yearly budgets, marketing plans and objectives considering the market factors and ensure achievement of such targets in the most cost efficient manner.
• Ensure constant updating and development of products and services applied for client base with respect to international and local standards.
• Oversee all phases of outlet operations and assign responsibilities to outlet managers and check their performance periodically.
• Develop strategic and operational plans, managing execution and measuring results.
• Responsible for sourcing and Introducing new outlets for the Brand and develop the concept under proper planning.
• Supervise and assign responsibilities to keep all machines and equipment in good working condition at all times.
• Monitor computer system and sales program to ensure smooth running of the system in all outlets.
• To conduct training and refresher classes for all F&B personnel in the correct procedures.
• To monitor daily hygiene and work practices in both service and production.
• Lead subordinates successfully into productive working methods by setting an example and provide a two way line of communication for Staff
Ensuring operation is running smoothly and interrupted
•Direct Sales action, trained staff and evaluation performance and results.
•Managing the day to day operations. Dealt with customers and collaborates with the area managers to motivate growth.
•Manage daily, Weekly and monthly report.
•Implement a comprehensive tracking program to know company situation and financial wellness to current project.
•Direct restaurant schedule, staffing and managers under budget to match the business.
•Conduct open talk seminar where staff members suggest ways to improve production and operations
•Maximizing profitability by offering superior client service
•Prepare yearly Budget, Manage and conduct training to maintain P&L, monthly meeting to improve ROP.
•Restaurants visits and checklist to improve operations
•Maintain QSC and follow up to improve the standard
•Managing in store stock and communicate with procurement department to act accordingly.
•Create new ideas and strategies to maximize restaurant profit and minimize cost.
•Conduct internal audit for the whole restaurants with an action plan.
•Weekly Meeting with Head of Department with marketing, Delivery, HR, Purchasing to manage the business.
•Weekly Area Managers Meeting to set goals and objectives.
Ensuring operation is running smoothly and interrupted
•Direct Sales action, trained staff and evaluation performance and results.
•Managing the day to day operations. Dealt with customers and collaborates with the area managers to motivate growth.
•Manage daily, Weekly and monthly report.
•Implement a comprehensive tracking program to know company situation and financial wellness to current project.
•Direct restaurant schedule, staffing and managers under budget to match the business.
•Conduct open talk seminar where staff members suggest ways to improve production and operations
•Maximizing profitability by offering superior client service
•Prepare yearly Budget, Manage and conduct training to maintain P&L, monthly meeting to improve ROP.
•Daily restaurants visits and checklist to improve operations
•Maintain QSC and follow up to improve the standard
•Managing in store stock and communicate with procurement department to act accordingly.
•Create new ideas and strategies to maximize restaurant profit and minimize cost.
•Conduct internal audit for the whole restaurants with an action plan.
•Weekly Meeting with Head of Department with marketing, Delivery, HR, Purchasingto manage the business.
•Weekly Area Managers Meeting to set goals and objectives.
Restructuring the operation of 14 branches from leadership down to crew level resulting a financial gain by 1.5%, turn over increase by 10%, reduce operational cost by 3%, increased customer satisfaction by 50%.
•Pizza Company held the unique restaurant 100% operating within KSA QSC restaurants while all other multinationals had at least 2 branches closed due to municipality audit.
•Designed and implemented multiple best practice process that enabled the company to perform efficiently.
•Centralized scheduling, planning & implemented dashboards for fast and exact reports.
•Analysed customers’ needs, volume potential, discounts, price changes and planed sales campaign to achieve the company objectives,
•Designed, organized and managed advertising campaigns for clients and for the company with the coordination of the Marketing department..
•Consulted with clients to know their expectations and worked under budget limitations
organizing Inventory and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;
•planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc;
•people management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas;
•working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations;
•ensuring high standards of customer service are maintained;
•implementing, and instilling in their teams, company policies, procedures, ethics, etc;
•handling customer complaints and queries;
•devising and marketing promotional campaigns;
•preparing reports and other performance analysis documentation;
•Reporting to and attending regular meetings with Ops ma or HODs .