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Omar Ahmed, Travel Consultant

Omar Ahmed

Travel Consultant·Direct

Egypt

Bachelor's degree, Economic And Political Sciences

Work experience

Total years of experience: 2 years, 10 months

Travel Consultant

August 2024 - Present

Direct

Cairo, Egypt

August 2024 - Present

As an Air Ticketing Agent and Travel Consultant at Direct, specializing in personalized
travel services for the Saudi market. Committed to providing seamless booking
experiences and exceptional customer service to meet diverse travel needs.
Company industry:
Marketing
Job role:
Customer Service and Call Center

Call Center Agent

June 2024 - May 2026

HSBC Bank

Giza, Egypt

June 2024 - May 2026

As a Call Center Agent at HSBC, I was providing exceptional customer service by
efficiently handling inquiries and resolving issues related to banking products and
services.
Company industry:
Banking
Job role:
Customer Service and Call Center

Call Center Agent

August 2023 - May 2026

Arab African International Bank

Cairo, Egypt

August 2023 - May 2026

As a cann center agent at AAIB, I was providing exceptional customer support by
handling inbound and outbound calls, addressing inquiries, and resolving issues related
to banking products and services.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Faculty of Economic Studies and Political Science. Alexandria University

July 2023

July 2023

Bachelor's degree, Economic And Political Sciences

Egypt

Al-Malek-Al-Kamel High School for boys.

July 2019

July 2019

High school or equivalent, high

Egypt

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
INTERNATIONAL RELATIONS
Intermediate
INTERNATIONAL RELATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
POLITICAL SCIENCES
Intermediate
POLITICAL SCIENCES
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
RAPID LEARNING
Intermediate
RAPID LEARNING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

German

Beginner