Data Analyst
Nowpay
مجموع سنوات الخبرة :7 years, 9 أشهر
Collect, clean, and analyze financial data from various sources to identify trends, patterns, and anomalies.
Develop and maintain business intelligence solutions and reports to visualize key performance indicators (KPIs) and metrics related to our services.
Perform ad-hoc data analysis to support strategic initiatives and business operations.
Collaborate with cross-functional teams to understand data requirements and provide analytical support for product development, marketing campaigns,
and risk management.
Conduct statistical analysis and modeling to forecast business performance
and assess risk.
Identify opportunities for process improvements and automation to enhance
data quality and efficiency.
Establishing KPIs and metrics to measure the effectiveness of business
decisions. Setting up, updating, implementing, and maintaining the processes
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Analysis for shipments of the Key Accounts monthly/quarterly and sharing it with internal and external stakeholders.
Forecast and track key account metrics.
Enhances department and organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add
value to job accomplishments.
Prepare reports on account status.
Assist customers via email in a timely and accurate manner
Offers proactive support to address errors, mistakes, and technical faults
Meets or exceeds quality targets via offering excellent customer service
Ensures that event details are entered correctly into the system Reviews previously created events and updates details when needed Timely
and accurate entry of data into the system
Handling CPA and legal cases investigation in fraud cases
Analysis the monthly complaints to find the root cause of it and find counter
Analysis of the monthly fraud cases to find the pattern and update the processes and report the tech issues to find and stop the potential fraud cases.
Finance Operations Specialist
responsible for solving financial issues in the customers refunds process responsible to handle CS team inquiries about the refunds responsible to set new procedures for the refunds process.
Customer Care representative
Awarded Agent of the month 2 times for customer satisfaction and eficiency
Assist customers via email in a timely and accurate manner.
Offers proactive support to address errors, mistakes, and technical faults
Process customer documents where needed.
ID verification, fraud analysis, and customer profiling
Communicate with other departments all relevant customer inquiries if applicable.
Handle outgoing calls
Sep 2016- Oct 2017
Providing product/service information and resolving any problems that
customers might face
Following up on complicated customer calls where required
Recording details of comments, inquiries, and complaints, and sending them
to restaurants
Processing orders requested by customers via the Otlob website. Handling online orders issues and complaints with Otlob and the restaurants