Business Development Specialist
Al Sultan Building & Construction Co.
Total years of experience :3 years, 3 Months
• Assist in conducting market research to identify potential business opportunities and competitive landscapes
• Tracking and analyzing key performance indicators (KPIs) related to business development efforts, and preparing regular reports for management
• Collaborating with internal teams such as marketing, HR and sales to ensure a cohesive approach to business growth.
• Offering accurate and relevant information about products, services, policies, and procedures to assist customers in making informed decisions.
• Addressing customer queries, concerns and requests through various communication channels, such as phone, email, or live chat
• Identifying and resolving customer issues, complaints, or disputes in a timely and effective manner to ensure customer satisfaction.
• Effectively handling high-stress situations, managing irate customers, and maintaining composure in challenging circumstances.
• Collaborating with other departments, such as sales, marketing, and product development, to relay customer feedback and contribute to overall business improvement.
• Conducting guided campus tours for prospective students, parents, and visitors, providing insights into campus facilities, academic programs, and student life.
• Actively engaging in recruitment efforts by sharing personal experiences, discussing academic programs, and promoting the institution to prospective students both on and off campus.
• Collaborating with the admissions office to assist in recruitment events, application processes, and outreach initiatives.
Volunteer Assistant
National Exhibition Centre Birmingham Nov 2018 - Dec 2018
• Actively seeking and collecting customer feedback to raise satisfaction levels and identify areas for improvement.
• Offering directional guidance to attendees, helping them navigate through the exhibition spaces, and ensuring they find their way to various exhibits.
• Greeting and assisting visitors, providing information about the exhibition, guiding them to different areas, and addressing any inquiries they may have.