Admin Officer
world vision international
Total years of experience :2 years, 2 Months
Responded to employee inquiries by phone, email, and in-person and provided administrative support, achieving an average response time of one hour.
• Implemented a document-management system and digitized documents for easier accessibility
• Managed office supplies by ordering and replenishing at a cost-effective manner, while preparing regular reports on the stock level and usage.
• Managed transportation, travel accommodation and seminars bookings for the stakeholders in a timely manner, tracking and reporting the progress and the outcomes to the stakeholder on a weekly basis.
• Foster and sustain robust connections and knowledge exchange with representatives from the Support Office concerning the arrival of WV personnel, meetings, and any other administrative support
Used negotiation tactics to reduce debt owed for clients who qualified for hardship programs by up to
50%, which led to a 14% decrease in defaults across the caseload. • successfully enrolled 20+ clients with debt mounting to $200, 000 and a mean reduction of 25-10% in debt. and increase in savings to clients
• Adhered to the law, rules, policies, and procedures in accordance with company standards with the goal of assisting the client in making an informed decision, while also addressing the difficulties and unforeseen costs to the legal defense team, and used operating systems to create a customized fit program for the client that is practical.
• Increase the number of qualified leads by 20% by finding alternative options for non-qualified leads and giving guidance as per the case situation by calling and advising
Helping to prevent GBV and SBV through the use of feedback from programs and policies that have been put in place while also aiding those who are affected or vulnerable by raising awareness of networks that are available should a situation like this arise and the means to address / assist per protocols standards.
• Collected survey data from a sample of five respondents per day; documented and organized data with accuracy, resulting in high-quality data sets for further analysis.
• Compiled survey results in a database, verifying the quality, comprehensiveness, and accuracy of the information, generating reliable datasets, and providing valuable data insights to aid decision-making.
• Recorded data from surveys in a standardized format, ensuring that accuracy and timeliness of data collection and entry standards were met.
• Addressed the challenges in data collection for the project by organizing a focus group discussion with villagers and enumerators and writing a detailed action plan. Implemented the action plan to ensure proper survey data collection and analysis, resulting in a 98% data accuracy rate.
• Oversee the advancement of the program, ensuring that goals and objectives are met as an enumerator, and incorporate feedback, updates, and suggestions from the team.
• Handled customer inquiries, complaints, and feedback in a professional and timely manner and provided effective solutions to customers'
queries.
• Reduced customer complaints by 50% and maintained a customer satisfaction index score of 95% by ensuring professionalism, accurate
information, and timely resolution of customers' issues.
• Implemented quality assurance processes to track customer service performance and delivered on service level agreements.
• Enhanced customer experience by effectively managing calls, emails, texts and online chats.
• Increased new business sales by 10% over the annual goal by collecting data of potential customers from the Amman Stock Exchange
database and sending daily follow-up emails to prospective customers.
• Facilitated customer interactions, resulting in a 20% increase in client satisfaction, by addressing customer inquiries and complaints and
developing relationships with clients to provide high quality customer service.
• Utilized software to store customer information and create marketplace campaigns, resulting in 25% increase in repeat sales and customer
loyalty.
• Supported the sales efforts of other team members by conducting in-depth market research and analyzing competitor profiles.
• Actively participated in events and activities related to sales to create new opportunities for the company.
• Receive and unload shipments, inspect the accuracy and condition of the items, and restock them on the sales floor or in the backroom;
maintain an organized operational function on a daily basis in accordance with standard set, which eased the accessibility of goods to both
employees and customers by reducing the number of calls for missing items by 5%.
• Conducted daily inventory counts using inventory software to ensure that all inventory records were accurate and allowed brand
representatives to know what was in stock, improving customer satisfaction and service efficiency by 5% during the year 2016.
• Assisted coworkers with visual merchandising by arranging products in an attractive and organized manner on the sales floor when needed.
collaborated with the team on projects like maintaining the store's operational effectiveness while cleaning it, handling sales transactions,
and helping brand representatives help customers find what they're looking for during times of high demand.
• In charge of supervising daily tasks of staff, negotiating buying and selling prices with potential buyers or sellers, and creating memorable
customer experiences by providing personalized sales support.
• Recommended merchandise to suit the customer's budget and preferences
• Developed a customer base by connecting with over 15 customers per day, which increased revenue with proactive follow-up on previous
purchases and maintaining contact with frequent customers.
honors - second class upper devision