Customer Care Specialist
Union Coop
Total years of experience :4 years, 10 Months
Answering customer queries, suggesting information about products and services.
Representing company brand with the highest degree of professionalism and courtesy.
Aided with counter cleaning and upkeep.
Open customers` accounts by recording their information.
Maintained and updated active proposal logs and backlogs.
Provided product technical customer support as required.
Responded to all customer post-sale queries and requests.
Resolve products or service problems.
Product of layout plans using Plano gram software.
To welcome guests to the hotel with a smile.
Answer guest questions and resolve guest problems.
To perform check in, check out duties for guests in a professional environment at all times.
Always displays a professional, positive and friendly image plays in Guest Satisfaction.
Greet customers/guests as they approach the food service counter and bid customers with a farewell greeting
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Tourism Management: Courses covered: Hospitality services, Quantitative techniques, Economics, Principles of Accounting, Tour management, Air ticketing and Tour operations, Travel agency operations, Entrepreneurship and Communication, French Language, Computer applications and Principles and Practice of Management.
Subjects Studied: Mathematics Business studies Chemistry English Biology History Swahili.
