M&E Officer
Relief International
Total years of experience :11 years, 6 Months
Develop and strengthen monitoring, inspection and evaluation procedures, , , Monitor all project activities and progress towards achieving the project output
, , , Recommend further improvement of the logical frame work, , , Develop monitoring and impact indicator for the project success, , , Monitor and evaluate overall progress on achievement of results
, , , Monitor the sustainability of the project's results
, , , Provide feedback to the Project Manager on project strategies and activities, , , Report monthly, quarterly, half-yearly and annual progress on all project activities, , , Conduct capacity assessment on existing monitoring and evaluation system Develop indicators and a monitoring strategy for the project
, , , Prepare and maintain database, , , Prepare Issues Log, challenges and Risk Log for the project, , , Provide input and update information related to project outcomes, , , Analyze and Measurable Outputs and Performance Indicators, , , Participate in project reviews and planning workshops, , , Provide inputs, information and statistics for quarterly and other reports to Project Management Team
Technical Support For Internet, 2G, 3G GSM And Landlines Connection
( Elife - ADSL Business One - Local And Global IPVPN )
( ATM - Leased Line - Internet Leased Line )
( DEL - PAPX -PRI - BRI )
( BlackBerry, IPhone )
Investigate customer's problems and find solutions.
Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.Provide scripts to read from during phone calls.Handle major incidents that cannot be resolved by agents.Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.Keep abreast of new company products and services.Issue refunds to customers.Oversee product exchanges and returns.
Analyze data and statistics.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
.. Perform regular security monitoring to identify any possible intrusions.. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Computer Information systems Programming , Networks , Project management . E-commerce , Documentation , quality assurance .