Infrastructure & Planning Engineer
Ooredoo
Total years of experience :8 years, 2 Months
Responsible for Planning, Engineering, Dimensioning & Implementation of ICT infrastructure like Servers, Storage, Operating System, Databases, IT Virtualization, Cloud Computing, Backup & Archiving in alignment with the organization strategy.
Duties:
• Plan, Design, Dimension and optimize ICT infrastructure solutions to enhance ICT infrastructure components like storage, servers, backup & archive, etc.
• Project management and supervision of IT Infrastructure Transformation/Modernization project and Infrastructure expansion.
• Prepare monthly utilization report for ICT infrastructure.
• Monitor, optimize and maintain ICT infrastructure KPI to ensure performance, capacity utilization, features requirements and call flow.
• Prepare Technical Specifications, Statement of Compliance, Responsibility Matrix, Scope of Work and finalising technical evaluation criteria for RFPs.
• Maintain IT infrastructure inventory that covers hardware & software components (i.e.: servers, storage, backup mediums, OS licenses, DB licenses, virtualization licenses, etc.).
Act as primary contact for customer needs and concerns within projects. Manages vendor on-site, conduct satisfaction surveys and report project status to the project manager.
Duties:
• Provide technical support and troubleshooting for MNP Project.
• Support the technical support for RFID/CCTV systems.
• Provide field support for ongoing projects.
• Managing communication between vendors & clients.
• Generating KPI reports related to maintenance and ongoing projects.
• Generate daily & monthly reports.
• Create tracking sheets to track invoices & payments for vendors & clients.
• Deploy client satisfaction surveys for maintenance, ongoing, and completed projects.