Channel Sales Service Accounts Manager
Xerox Egypt
Total years of experience :14 years, 0 Months
Selling direct contracts for governmental and commercial accounts and through Xerox channel partner sales teams
Manage Xerox channel partners operation (revenues and operations) Using Xerox Technologies and Softwares such as Manage Print Services (MPS), enabled the customers to achieve cost savings and optimize their solutions
Performing cost-profit margin analyses before renewal contracts
Handle customer complaints and first-line of contact for service delivery agreements
Debt collection for write-off loans for banks
Negotiate agreements with customers and meet the SLA
Responsible for back-end operations to support marketing, contracts, and customer reviews
