International Business Development
Hangzhou CHNSpec Technology Co., Ltd
Total des années d'expérience :5 years, 5 Mois
Project:1-Business Development Manager at a color and gloss measurement devices company.
Achievement:1-Completed a 40-day intensive training to understand device technologies and customer needs.2-Established strong relationships with 30+distributors in the Middle East and Africa.3-Developed sustainable working relationships, enhancing collaboration and business opportunities.
The result: 1-Built a solid distributor base despite market challenges.2-Although immediate sales werent high, laid groundwork for future success and sales growth.
Project:1-works as a celebrity agent, guiding and training potential broadcasters in the Arab world. 2-Arab Star-Making on tiktok, aims to cultivate local stars in the live broadcasting industry.
Achievements: 1-successfully trained over 200 professional broadcasters in the Middle East. 2-Leveraging from my experience in live broadcasting, communicate effectively with local audiences, and transfer Chinese live broadcasting culture to the Middle East.
The result: 1-implemented innovative marketing and training strategies to adapt to rapidly changing market demands. 2-Through my efforts and those of my team, I have facilitated fruitful cultural exchange between China and the Arab world in the field of live broadcasting
Project: Working in the app design, operations, and customer service departments in the company, where I was responsible for suggesting suitable designs for Arab countries and providing excellent pre and post-sales customer service.
Achievement: Being able to confirm and complete over 200 orders per day with a success rate exceeding 90% without any problems. Additionally, providing suitable designs and responding to customer inquiries while minimizing errors and issues for the customers.
The result: Delivering outstanding customer service and contributing to enhancing their experience and satisfaction, which led to enhancing the companys reputation and increasing its sales in Arab markets.
Project: 1- Confirming orders and managing the shipping process, Ensuring order accuracy and coordinating with shipping teams to guarantee timely delivery of products.
Achievement: 1-Contacting customers to update addresses and information: Communicating with customers to update shipping addresses and personal information as needed to ensure accurate delivery. 2-Following up to ensure customers have received their orders: Reaching out to customers post-delivery to confirm receipt of products and address any issues that may arise. 3-Over 30, 000 orders have been confirmed successfully, with a delivery rate exceeding 85%.
The result: Enhancing the companys reputation in terms of delivery time and accuracy, while minimizing order errors, especially during the COVID-19 pandemic and lockdown period.
Project:
Make it easier for customers to use our websites and understand the products.
Achievement:1-I have translated more than 6, 500 products, including descriptions and translation of the content on all product images. 2-I checked the work of my colleagues, and the verification was random. This had an impact on improving the work of my colleagues, focusing on translation, and choosing words used in the local dialect, which made it easier to explain the products to customers.
The result: My efforts resulted in fewer customer inquiries and increased orders for most products.
Project: 1-Find ways and solutions to develop customer service and make it easier to communicate. 2-Increased orders for old customers and decreased returns.
Achievement:1-Adding a direct chat feature with an employee. 2-Conduct a monthly questionnaire with some customers to find a solution to problems in case there are some problems. 3-Manage large-scale social media accounts and hire staff for this.
The result: Increasing the number of orders by 65% and reducing the number of returns by more than 50%, improving the programs reputation by a significant percentage through reducing the number of complaints and problems by 90%.
