Network Security Engineer
Orange Business Services - Egypt
Total years of experience :3 years, 6 Months
▪ Added 11 KB articles to my team’s Plazza.
▪ Handled over 45 major incidents with correct investigation and on-time activation of our expert team.
▪ Improved the performance of the team by participating in simplifying several customers’ topologies to reduce the investigation time of our team.
▪ Handled several customer calls where I was able to reduce the ticket lifetime by isolating the issue.
▪ Supported all my team’s newcomers through direct assistance in tickets or performing inductions to guide them on our OB organization.
▪ Core Knowledge: NGFWs, Proxies, Load Balancers, Zscaler, IPS/IDS and VPN solutions.
▪ Reduced a CCTV project’s cost by 25%, by reviewing the cost sheet and deciding to go with another solution while maintaining the same technical specs.
▪ Improved the performance of my team, by introducing them to an online tool for network switch selection that saved almost 3 days during the design phase.
▪ Managed to preserve 3 projects by contacting the consultant and changing several issues in the BOQ and updating the technical design.
▪ Managed to solve a consultant issue in a compliance sheet by collaborating with our solution architect.
▪ Designed over 50 projects over my duration in the pre-sales team.
▪ Developed an internal manual for our VOIP server that saved the Installation and Maintenance team several days of work.
▪ Supported our Installation and Maintenance team in over 17 projects.
▪ Lead a team of technicians in over 4 projects.
▪ Analyzed a problem that could have led to a one-week delay in a public address project and solved it by finding the right tools to extract the logs.
▪ Presented a session to 10 of our distributors about our VOIP server and its special features.
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