ICT Manager
TEJOURY
Total years of experience :23 years, 3 Months
Implemented & customized ERP Solution on Microsoft AX Dynamics 2012 R3.
✓ Managing network infrastructure & servers.
✓ Managing VMware center & Security Center.
✓ Managing Avaya Call Manager.
✓ Prepare ERP training plans.
✓ Dealing & coordinate with IT service providers.
✓ Designed and implemented IT policies and procedures.
✓ Ensure security of data, and network access.
✓ Designed and implemented DR and backup solution.
✓ Act in alignment with departments needs and system functionality to improve organizational
policy.
✓ Identify problematic areas and implement strategic solutions on time.
✓ Handle and prepare annual budget and ensure cost effectiveness.
Implemented & customized ERP Solution on Microsoft AX Dynamics 2012 R2.
✓ Configuring and managing Avaya call manager system.
✓ Managing network infrastructure and maintain UPS.
✓ Managing and configuring windows servers 2012.
✓ Managing and configuring Domain Controller and Active Directory 2012.
✓ Hyper-V Server installation and configuration.
✓ Configure and managing Antivirus Server and firewalls.
✓ Prepare IT training plans and implementation plans for company Systems.
✓ Dealing with ISP’s, DSP’s and all other service’s providers.
✓ Designed and implemented IT policies and procedures.
✓ Ensure security of data, and network access.
✓ Designed and implemented backup solution.
✓ Designed and implemented CCTV solution.
✓ Act in alignment with user needs and system functionality to improve organizational policy.
✓ Identify problematic areas and implement strategic solutions on time.
✓ Handle and prepare annual budget and ensure cost effectiveness.
3 - Saudi Plastic Products Co. (SAPPCO).
Key tasks:
✓ Manage information technology Dept.
✓ Implement ERP system on Microsoft Dynamics AX 2012 R2.
✓ Handling network infrastructure, servers and previous systems.
✓ Prepare training plans and implementation plans for AX system.
✓ Dealing with ISP’s, DSP’s and service providers.
✓ Design and develop IT policies and procedures.
✓ Ensure security of data, network access and backup systems.
✓ Act in alignment with user needs and system functionality to contribute to organizational policy.
✓ Identify problematic areas and implement strategic solutions in time.
✓ Audit systems and assess their outcomes.
✓ Handle annual budget and ensure cost effectiveness.
Key tasks:
✓ Supervise and support technical team to meet department objectives.
✓ Able to explain the ERP value and relevance to clients.
✓ Develop solutions with technical team.
✓ Write service proposals and statements of work (SOW).
✓ Keep abreast of competition.
✓ Teambuilding and coaching team members.
✓ Prepare ERP training plans, strategic plans for staff.
✓ Market research and trend Analysis.
✓ Attend and participate in ERP sales meetings, product seminars and trade shows.
✓ Prepare written ERP presentations, reports and technical quotations.
✓ Maintain industry market expertise.
✓ Contact and qualify leads which come from different sources.
✓ Continue to increase product knowledge and acquire better prospecting skills.
Presenting and Suggesting Tech Solutions to clients.
✓ Develop and expand existing client relationships.
✓ Following up with existing Projects and doing new business with them.
✓ Finalize & closing the new deals and projects.
✓ Prepare service proposals and statements of work (SOW).
✓ Continue to increase product knowledge.
✓ Preparing Projects forecasting.
✓ Support sales team and join clients meeting.
Installing Windows, Microsoft office and anti-viruses on PCs.
✓ Solving networks problems.
✓ Troubleshoot & Maintain Servers, Switches, Routers, Printers and PCs.
✓ Routing & switching.