عمر El Smaile

 Tasked with selling solutions into the water utility segment across the GCC
 Managed P&L of several key accounts and increased profitability by 3% utilizing the best product mix and price increase strategies
 Secured orders for complex projects through relationship building and a consultive sales approach
 Regularly Exceeded Monthly sales targets (Total of 2M USD)
 Achieved 88% customer satisfaction
 Established new partnerships and distribution channels

 Tasked with developing and growing the water treatment product portfolio across the GCC markets
 Led all aspects of the business development process, including prospecting, outbound activities (phone, email and social channels) and inbound lead management and conversion
 Worked closely with Sales and marketing team to prioritize key accounts, identify key prospects and develop business strategies to ensure pipeline progression
 Raised brand awareness and loyalty by conducting regular trainings and seminars for customers
 Achieved 20% growth in sales of the products by establishing new channel partners and business models (Total 4M USD)
 Led the localization of certain products to ensure lower costs and better competitiveness resulting in a 7% increase in profitability
 Updated and maintained SAP (CRM) with activities and account/prospect information

 Managed a team of 3 technicians and 1 junior engineer and ensured proper planning of their time and skills to consistently deliver projects on time and within budget
 Handled several small to medium (0.25-1M$) projects simultaneously (Chemical Injection Skids, RO Skids and plants, Disinfection plants)
 Prepared technical and commercial offers for complex projects for government clients such as DEWA and Dubai Municipality.
 Developed a project costing and selection tool to accelerate preparing offers which was adopted by other engineers
 Guaranteed stakeholder’s expectation were met by managing their expectations and preparing regular project status reports and recommendations in a timely manner
 Successfully commissioned all delivered projects at site with high customer satisfaction

 Developed Design Guidelines and Operating Conditions for a Membrane Bio-Reactor (MBR)
 Conducted economic analysis and feasibility study of different (MBR) Designs