Customer Care Manager
MANGER OF CUSTOMER CARE
Total des années d'expérience :7 years, 4 Mois
Open and maintain customer accounts by recording account information
Resolve service problems by clarifying the customer's complaint, determining the
cause of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure resolution.
Prepare service reports by collecting and analyzing customer information.
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction.
Resolve customer complaints via phone, email, mail or social media.
Answer questions about warranties or terms of sale.
Inform customer of deals and promotions.
Familiar with CRM systems and practices.
Marketing the company's services to customers
Manage large amounts of incoming calls
Resolve customer complaints via phone
Answer questions about warranties or terms of sale
Inform customer of deals and promotions
Familiar with CRM systems and practices
Design and Build websites according to customers' requests and wishes.
Cooperate and coordinate with engineers at different level to achieve best result..
Provide weekly and monthly reports to the management team of the company.
Observe, monitor, review and report for all the activities, changes, errors which
happened on the websites.
Follow up the work supplied to the customers to ensure the best quality of work.
in
STRENGTHS
Implement the marketing plans for the company.
Design and Manage content of the social media accounts for the company.
Organize Paltel events, workshops, training and meetings.