Omar Elshazly

• Handle high-volume outbound and inbound calls daily, consulting with customers to understand their needs and guide
them toward the right product or plan, directly mirroring the consultative approach this role requires.
• Consistently rated among top performers on the team for call quality and sales conversion, recognized by management for
reliability and results in a fast-paced, target-driven environment.
• Built rapport quickly with customers over the phone, handling objections and questions with patience and clarity while
keeping every interaction organized and accurately logged.
• Thrive in a metrics-driven, independent role, taking ownership of personal targets the same way an entrepreneur owns
outcomes rather than just tasks.

• Built a university program from zero infrastructure into 20+ events reaching 2, 200+ students, professors, and staff,
requiring constant one-on-one outreach, scheduling, and follow-up across two academic years.
• Initiated and closed a corporate sponsorship deal with Max Muscle Elite through direct relationship-building, cutting
projected costs by 30% while improving event quality, a real negotiation and consultative-selling win.
• Grew participation by 70% by identifying member needs and tailoring outreach and program offerings accordingly, the
same needs-first approach used to fit a family to the right benefit plan.
• Directed a 20-member team and managed conflicting schedules across a large member base, developing the organization
and follow-through required to keep client documentation and cases on track.

• Facilitated technical sessions for 5+ chapter events, translating complex material into terms accessible to non-specialist
audiences, the same skill needed to explain benefit plans clearly to families.
• Owned end-to-end logistics from materials to speaker coordination to on-day execution, consistently delivering on
commitments to attendees and stakeholders.