Guest Services Associate
Ferrari World Abu
Total years of experience :4 years, 11 Months
Able to adapt tone, language and style for different customers and situations:
Creating a good first impression.
Handling and recording cash payments from customers.
Meeting customer expectations in areas such as timeliness, quality and consistency.
Building customer relationships and loyalty.
rojecting a professional image face-to-face, on the phone and via e-mail.
Able to say 'no' constructively, and give 'bad' news in a tactful way.
Knowledge of phrases and keywords that can generate a customers’ confidence.
Able to control a conversation and quickly obtain relevant information.
Experience of leading teams.
Ability to remain calm when dealing with emotional, difficult or distressed people
Responsible for delivering a friendly service, smiling, greeting and making eye contact with every
Customer that comes to the store.
Playing an active role in providing a positive customer experience and driving sales.
My responsibilities include:
Serving and assisting my customers
Dealing with stock and deliveries, ensuring the stock in the right location
Keeping the store clean and presentable at all times
Merchandising and point of sale
Providing good customer service
Coming up with ideas for promotions and offering these to our customers.
Insurance opening and closing procedures are followed, Maintaining of Stock Control, Bookkeeping, Function Coordinating, Health and Safety Compliance, Customer Liaison, Cash up, Banking, and Sales Control tie Backs, Staff Training, Client Liaison, Health and Safety Representative, Customer Interaction and surveys, Insurance of service standards and Quality Control, Oversee the operations are run efficiently, Customer Complaint Handling, Salaries and wage variations
Insurance opening and closing procedures are followed, Maintaining of Stock Control Front of house, Function Coordinating, Health and Safety Compliance, Customer Liaison, Cash up, Banking, and Sales Control tie Backs, Staff Training, Client Liaison, PIC, Customer Interaction and surveys, Insurance of service standards and Quality Control, Oversee the operations are run efficiently, Customer Complaint Handling .