Implementer
United Business Applications
Total years of experience :11 years, 5 Months
1. Working on ERP solution Sage Accpac ERP.
2. Working on local ERP solution Centrix-Business-solution.
• General Ledger(GL)
•Accounts Receivable (AR).
•Account Payable (AP).
•Inventory.
3. POS installation on main server and virtual machines.
4. POS technical support for users.
5. POS testing and fixing bugs.
6. POS integration with the accounting system.
7. Programmer Using ASP.net, C#.
8. Working on SQL server commands
9. Reporting Using ASP.net, C#.
Functional Experience:
•Customer communication
•Task managements
•Project management
•Orientation
•Training
• Functional support for users.
Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
•Assist in maintaining the company wide network, including all hardware and all associated application software, so that at all times it is up and running smoothly
•Ordering and liaising with external suppliers
•Escalating calls internally and with third parties to ensure satisfactory resolutions
•Assist in ensuring the security and stability of the system
•Use advanced troubleshooting skills.
•Perform routine maintenance on workstations including service packs, security patches, hot fixes, and software updates.
•Assist with user and computer accounts in Active Directory for employee new hires\setups, changes, and terminations.
•Keeping up to date with new IT developments, formulating ideas and bringing such matters to the attention of the IT Manager
Computer Information Systems