supervisor
Bank of Jordan
مجموع سنوات الخبرة :8 years, 11 أشهر
Led a team of customer service representatives to increase service center profitability.
* Developed process improvements to enhance efficiency and effectiveness of inter-department
call center operations.
* Assisted with the development of the call center's operations, quality and training processes.
* Trained staff on how to improve customer interactions and provide cross training to call
center members.
* Addressed customer service inquiries in a timely and accurate fashion.
* Worked with upper management to ensure appropriate changes were made to improve
customer satisfaction.
* Made reasonable procedure exceptions to accommodate unusual customer requests.
* Facilitated information flow between customer service, account management operations,
quality assurance, training and payroll departments to guarantee call center objectives were
met.
* Properly directed inbound calls in phone queues to improve call flow.
* Programs
Provided accurate and appropriate information in response to customer inquiries.
* Developed effective relationships with all call center departments through clear
communication.
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