عمر شريف

✓ Serve as primary IT support engineer for one of the worlds top 5 energy
companies, managing a high-volume ticket queue and consistently
maintaining SLA compliance above 95% for all P1-P3 incidents.
✓ Administer Microsoft Active Directory environment user account
provisioning, group policy management, and access control ensuring zero
unauthorized access incidents.
✓ Lead Microsoft 365 (O365) support operations: mailbox configurations,
Teams deployments, SharePoint access, and application licensing for
500+ enterprise users.
✓ Orchestrate full-cycle PC desktop OS migration projects, coordinating
hardware/software installations, data backups, and UAT with minimal
operational disruption.
✓ Configure and maintain enterprise networking infrastructure including
switches, access points, and print servers. troubleshoot LAN/WAN
connectivity to sustain 99%+ uptime.
✓ Manage end-to-end AV and IT setup for auditorium and executive
meeting halls, ensuring zero technical failures during high-stakes
leadership events.
✓ Coordinate with 10+ technology vendors for hardware and software
procurement, streamlining acquisition timelines and driving cost-effective
IT purchasing decisions.
✓ Leverage Nexthink platform for proactive endpoint monitoring,
identifying performance anomalies before they impact end-user
productivity.
✓ Expertly install and configure a wide range of applications, tailored to
meet organizational needs.
✓ Provide dedicated support for Microsoft Office 365, enhancing
productivity and user experience.
✓ Lead PC desktop operating system migrations and handle
hardware/software installations and configurations with ease.
✓ Troubleshoot network issues, set up projectors, and install/configure
printers to maintain seamless connectivity.

✓ Handled various issues with desktop, laptop systems on windows/mac
OS platforms.
✓ Experience of responding to customer queries by phone/mail in a
professional way.
✓ Troubleshooting issues of clients with remote services.
✓ Opening the ticket & closing the ticket based on SLAs.
✓ Experienced with closing of assigned tickets on time.
✓ Configuration and troubleshooting of POP, IMAP, Office 365 Outlook
includes import and Export/move mails between Folders/OST/PST files.
✓ Perform Installation and configuration of Networking devices such as
CISCO routers, TPLINK routers, DLINK routers.
✓ Configuring laptops, Printers, Scanner, e-mail account for new joiners
staff.
✓ Performs backup and disk imaging by cloning using Macrium
reflect/Acronis image tool.
✓ Installation and configuration of various access points.
✓ Licensing & updating of all softwares used in company.
✓ Mapping & sharing of files, folders for users.

✓ Monitor, update, and maintenance of School management software
System.
✓ Update and maintain the websites and web portal for students, teachers,
and admin.
✓ Monitoring and maintenance of students online attendance entry.
✓ Acted as the first point of contact for all IT & technical queries.
✓ Responsible for diagnosing & resolving hardware, software issues with
teaching and non-teaching staff.
✓ Implemented networking for Computer Lab and configured the systems.
✓ Classroom Support - maintenance of interactive smartboards, projectors,
speakers etc.
✓ Implementation of group policy for classroom computer systems and
computer lab systems
✓ Installed and configured Epson projector display system for Conference
room, meeting room, Auditorium and other areas as per requirement of
institution.