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i. Performs systems and business analysis Understands business processes, recognizes and recommends customizations to meet or improve company's operations Sets and carries out timelines and deadlines necessary to complete the conversion efficiently and accurately
ii. Supervises programmers and leads the IT team in identifying new technologies and solutions for consideration and adoption Works with outside implementation consultants to plan and organize implementation tasks Leads the ERP project to ensure successful implementations and acts as the project manager Standardizes technologies and platforms used in the operation
iii. Manages the department's budgets, personnel and assets
iv. Leads and controls IT initiatives Ensures that existing technologies used by the group are providing the optimum service to internal and external clients
v. Determines and writes standards and procedures for technical functions
vi. Assists in the establishment and implementation of tactical and strategic plans for IT, as well as assists in the development and management of associated budgets
vii. Ensures security and business continuity process frameworks are followed
viii. Directs and plans appropriate training and usage of installed software and hardware Keeps informed of the most current IT trends and technology

network administrator - instructor of ( MOS - ICDL - networing MCSE )

i. system engineer & network administrator responsible for :
a. Representation of the Director of Information Systems in the management of information systems in the Contact Group of Companies Inc., which included companies (Block Industrial- Stone Create- Insotech - Gewiss (AB Trading) - Mokatam sales -office building assembly V).
b. Supervise the management information systems engineers and maintenance technicians.
c. Building computer networks and landlines and wireless.
d. Department of computer networks and servers Home, set the group policy and pursue its own.
e. A plan for the promotion of periodic systems for group.
f. Action training courses to develop the skills of computer users set their respective competence.
g. Contact Internet services companies and companies supplying equipment and networks.
h. Technical support for users to resolve all the problems and failures facing the user, whether on networks or devices or programs.
i. The design and implementation of maintenance plan daily, weekly and seasonal preventive computers and resolve any problems related to operating systems and networks and programs.
j. Follow the work of computer networks and testing to ensure the continued efficient operation.
k. Home testing servers and the work of backup data users.
l. Updated anti-virus on both the server and all the main organs.
m. To confirm the presence and continuity of the Internet service. .
n. Follow the company's website.
o. Install, configure, and support an organization's (LAN), (WAN). Maintain network hardware and software.
p. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.

i. Technical support manager & system engineer &network administrator responsible for:
a. Overseeing the management of information systems in the following companies (Multiaplex "pharmaceutical company" - Auto Master "Under-maintenance company cars" - edufun co.- Dar el_omran co. - Manarat elmostaqbal schools- smartegypt "Oil Service co.").
b. Oversight of the management team of engineers and information systems maintenance and technocracy.
c. Install, configure, and support an organization's (LAN), (WAN). Maintain network hardware and software.
d. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
e. A plan for the promotion of periodic systems for.
f. Building computer networks and landlines and wireless management.
g. Technical support for users to resolve all the problems and failures facing the user, whether on networks or devices or programs.
h. The design and implementation of maintenance plan daily, weekly and seasonal preventive computers and resolve any problems related to operating systems and networks and programs.
i. Follow the work of computer networks and testing to ensure the continued efficient operation.
j. Backup data users.
k. Updated anti-virus on both the server and all the main organs.

Building and Maintenance computer. 2) Install, configure, and support an organization's (LAN), (WAN). Maintain network hardware and software. 3) Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability ii.Technical Customer Support Engineer (responsible for: 1) Making technical visits to install software on customers’ PCs. 2) Making technical visits to install networks for customers 3) Handling inbound and making outbound calls while updating CRM. 4) Providing telephone technical support answering inquires, responding to complaints and e-mail support to our customers

Instructor of MOS (2003) in the project of smart schools

Control & Electronics Engineer (Using PLC in some industrial processes) ii. Service & technical support Engineer. iii. Network Administrator

Service & Sales & technical support Engineer