Omar Khaled

• Research and creating of high-level business epics and user stories.
• Enhancing the business requirements documentation process.

• Coordinated between different support departments according to customer’s needs and escalate issues as necessary.
• Provided necessary information to ensure excellence in regard to customer experience and client's targets.
• Provide first time call resolution (FCR) where possible using the available knowledge information.
• Handled issues and inquiries related to our client's services and products.

Compensations Supervisor
• Contribute to the development of the compensation department and the development of the policy, terms and conditions of the application.

Content Uploading Team Lead
• Uploading menus on the app and create portal to Partners.