Omar Mohammed

Represented Google within EE retail spaces, providing specialised consultations on Pixel devices, Wear
OS smartwatches, and Nest products, tailored to each customers digital habits.
Acted as a product expert during launch campaigns, offering technical demos, AI feature breakdowns, and
ecosystem education to both customers and EE staff.
Trained EE colleagues on Googles product ecosystem, from camera AI and cloud storage to smart home
automation, ensuring a high level ofcross brand consistency in messaging and support.
Drove awareness of Googles services such as Google One, YouTube Premium, and Assistant integrations,
enhancing customer engagementwith the broader Android ecosystem.
Contributed to store performance KPIs by blending consultative selling with technical support, building
trust and advocacy among tech savvy clientele.
Maintained real time feedback channels with Google campaign managers to report on customer insights,
sales barriers, and product feature requests.

Delivered client specific technology solutions by conducting in depth consultations with customers on
broadband, mobile, and smart device ecosystems, ensuring each recommendation aligned with individual
usage patterns and future needs.
Advised customers on EEs network advantages, Mesh WiFi systems, smart home integrations, and
security solutions, positioning the brand as a holistic digital lifestyle provider.
Led problem solving sessions around network optimisation and in home connectivity issues, providing
setup support and troubleshooting guidance on routers, apps, and devices.
Successfully transitioned customers from competitors by analysing their billing and usage data, then
proposing cost efficient plans and bundles supported by data driven comparisons.
Provided technical onboarding for EE app users, demonstrating remote control features, parental controls,
and real-time data tracking to maximise user experience.
Actively collaborated with store leadership to roll out product training, launch strategies, and customer
journey improvements aligned with EEs digital first goals.
Developed consultative selling skills and a deep understanding of telco infrastructure, digital service
delivery, and cross platform integration.

Delivered exceptional customer service, ensuring a seamless online and in-store shopping experience.
Managed Click and Collect services, monitored stock levels, and provided expert product selection advice
to customers.
Maintained an organized and professional department, overseeing markdowns, inter-departmental stock
transfers, and new stock arrivals.
Operated tills and managed fitting rooms efficiently while coordinating with other branches to fulfill
customer requirements.
Demonstrated excellent time management by excelling in this role alongside academic commitments,
enhancing interpersonal, multitasking, and organizational skills in a dynamic retail environment.

During mytime as a Graduate Engineering Trainee at HEISCO, I gained experience across a range of
engineering activities including construction, maintenance, repair, and inspection work. Whereas I was
allocated to support senior engineers in dayto day operations and adding value to teams project management
schedules, assisting with tasks while developing a practical understanding ofsite processes and project
workflows.
I contributed to design work using AutoCAD, completing assigned drawings and supporting the overall design
process. I also monitored project progress from the conceptual stage through to construction, helping ensure
timelines and budgets were maintained. In addition, conducting research into emerging technologies and
assessed their feasibilityfor potential implementation in new projects, while consistently adhering to health
and safety standards and site protocols.
DayTasks:
Observed teams multiple strategies and techniques for engineering tasks such as construction, repairing,
maintenance and inspections.
Stayed in line with health and safety guidelines bywearing required personal protective equipment at all
times.
Shadowed senior staff members, asking questions, and assisting wherever possible.
Completed multiple parts ofAutoCAD designs for projects.
Monitored design process from conceptual phase through construction to keep project on time and on
budget.
Researched new technologies and assessed feasibilityfor inclusion in new concepts.

Consistently exceeded monthly sales targets by effectively matching customer needs with the right mobile
plans, upgrades, and accessories.
Delivered outstanding in-store service by resolving queries, explaining contracts, and offering
personalised product recommendations.
Built strong customer relationships, which led to increased retention and positive feedback scores.
Maintained expert knowledge of the latest devices, tariffs, and promotions to support informed purchasing
decisions.
Worked collaboratively with the team to achieve store KPIs and contribute to a high performing retail
environment.
Strengthened my skills in sales strategy, product pitching, and customer engagement in a fast paced tech
retail setting.

Consistently exceeded monthly sales targets by effectively matching customer needs with
the right mobile plans, upgrades, and accessories.
Delivered outstanding in-store service by resolving queries, explaining contracts, and
offering personalised product recommendations.
Built strong customer relationships, which led to increased retention and positive feedback
scores.
Maintained expert knowledge of the latest devices, tariffs, and promotions to support
informed purchasing decisions.
Worked collaboratively with the team to achieve store KPIs and contribute to a high
performing retail environment.
Strengthened my skills in sales strategy, product pitching, and customer engagement in a
fast paced tech retail setting.

Represented and promoted the brand at events and marketing initiatives, ensuring a
positive and engaging brand experience.
Interacted with prospective clients, providing detailed product and service information to
build trust and interest.
Collaborated with marketing teams to coordinate strategies and actively supported
promotional events.
Gathered and contributed insightful customer feedback to refine brand positioning and
improve marketing outcomes.
Strengthened marketing, event planning, and communication skills, successfully increasing
customer loyalty and brand visibility.