Omar Mostafa Youssef

• Ensuring reservation process for multi-national
guests run smoothly in 450 rooms. (German,
English, Arabic, and Russian).
• Accurately managing cash drawer and credit card
systems.
• Ability to convey information and ideas clearly.
• Maintaining a positive, empathetic, and professional
attitude toward customers always.
• Ability to Handle customers are stressed or upset.
• Responding promptly to customer inquiries.
• Communicating with customers through various
channels (phone, face to face, and social media
platforms).
• Ensure customer satisfaction and provide
professional customer support.
• Processing orders, forms, applications, and
requests.

• Maintaining a positive, empathetic, and professional
attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Ensure customer satisfaction and provide
professional customer support.
• Processing orders, forms, applications, and
requests.
• Keeping records of customer interactions,
transactions, comments, and complaints.
• Performs outbound surveys to ensure customer
satisfaction for sales and after the check in& out
services.
• Lead registration and Telemarketing for Hotel
Reservations.
• Registers customer details and complaints for sales
and service in order to guarantee resolution for
customer satisfaction.
• Gathers customer regarding service history through
Booking .com& Holiday check and Trip advisor.
•

• Welcoming the Guests in the main Lobby Entrance
and Assist them with the luggage and His Staff.
• Escort the Guests to the rooms and give Fast
orientation during the escorting.
• Managing luggages Of Guest and Delivering it to
the rooms.
• Handling Credit Validation Tasks Among Other
Departments.
• Managing the team Spirit Accordingly the customer
Experience and the numbers.
• Processing orders, forms, applications, and
requests.