omar moufdir

• Managed daily restaurant operations and staff supervision.
• Ensured excellent customer service and handled complaints.
• Maintained hygiene, safety, and quality standards.
• Monitored sales and controlled operational costs.

• Responded to customer inquiries via phone and internal systems in a professional and timely manner.
• Handled customer complaints and provided effective solutions in line with company procedures.
• Processed service requests and updated customer account information accurately.
• Ensured high levels of customer satisfaction by meeting quality and performance standards.
• Collaborated with team members and supervisors to improve service delivery.