Omar Muassess

Manufacturing and Supply chain optimization consultant
Helping clients optimise end to end manufacturing and supply chain functions to create competitive advantage through cost optimization and enhancement of services to enable growth and improve profitability. Segregate value-adding activities from waste using Lean, Continuous improvement, DMAIC Problem solving.

I led strategic responsible sourcing of raw and packaging materials through energizing, engaging and promoting ownership of team members to their goals, ensuring supply of Nestlé dairy, chocolate and culinary finished products to 13 countries in the Middle East and 10 countries globally. I took the steer of achieving optimization of inventory level, cost of distribution through leading multi-functional diverse team members of supply chain, technical, finance, sales and marketing, while staying focused on customer needs and wants, lean concept, sustainability, safety and compliance. My core role is owning supply chain finance, supporting business and delivering competitive advantage and continuing the development of team performance.
Notable Achievements
• Delivered inclining dashboard KPIs results including Zero Stock Out, on Target Working Capital
• Recognized by Nestlé HQ in Vevey, Switzerland as one of top three E-Academy achiever in the hole of fame
• Efficiently contributed to the implementation of TPM, Lean at the Factory (production and supply chain)
• Positively contributed to top score achievement of NGA (Nestlé Group Audit)
• Re-engineering of planning and buying teams, to ensure focus by brand, integration to Market’s logistics HUB
• Defined leading measures to drive results using an engaging NCE (Nestlé Continuous Excellence) review plant forms
• Successfully led project of Chocolate SKUs, to Duty Free Shops with decentralized multifunctional international team

One of the largest sales operating companies of Nestlé in the middle east market
Senior Customer Service & Distribution Manager
Managed end to end Supply Chain department including demand and supply planning, customs clearance, warehouse, customer service and distribution. Enabled team to implement GWP at a distribution centre of 10, 000 pallet locations. Owned supply chain finance, optimized Supply Chain expenses and actively contributed to business and sales target evolution achievement.
Notable Achievements

• Designed warehouse areas to be optimal for operation and system
• Led the project of integrating 3PL WMS to Own SAP ERP
• Stabilized SAP Go Live streams of order to cash, demand and supply planning, generating demand, customer service
• Automation of transport planning and optimization of trips considering local compliance and customer needs
• Led the initiative of 1st Customer ordering online portal in Middle East
• Effectively managed procurement and assessment of suppliers
• Launch an initiative of integration between sales and supply chain to reduce customers returns and refusals
• Zero out of stock, optimized distribution cost, Zero Demurrage fees, increased service level and accurate inventory
• Actively contributed to Carrefour awarding Nestlé Kuwait as their number one supplier
• Safety, health and environment improvements through awareness training and actionable risk assessment
• Defensive safe driving implementation and follow up on “Am I driving safely” feedback
• Successfully delivered cost study of 3PL vs. in house managed DC as a key project milestone
• Effectively contributed to business development agreement with customers
• Implementation of DMAIC Method to eliminate waste
• Enhanced freshness of finished products at the trade and DC
• Implemented customer facing supply chain at modern trade
• Consistent achievement of balanced scorecards KPIs with inclining trend
• Business goals (RIG% Volume Growth, OG% organic growth for 6 years consequently)
• Enhanced individual performance and efficiently recruited internally and externally to reach team’s evolution
Nestlé Jordan Trading Company, Amman - Jordan Sep 2005 - Apr 2008
One of the sales operating companies of Nestlé in the middle east market
Customer Service & Distribution Manager
Full responsibility for Supply Chain department end to end to achieve a sales revenue above target annually. Lead Globe - SAP implementation expansion of distribution centre projects. Completed a feasibility study covering the introduction of distributors to pharmacy channel in Jordan: a problem-solving project to reduce customer returns against a stretched target.
Notable Achievements
• Implementation of Best Practices and SoPs as a preparation of SAP
• Successful 1st time right, Globe SAP ERP implantation
• Delivered the challenging expansion of the distribution centre on time and to budget
• Introduced first pharmacy channel distributor that delivered the stipulated cost reduction target
• Best in the market demand plan accuracy
• Optimised supply chain cost and supply chain KPIs
• Reduced customers return to a level that was the best in class in the Middle East market
• Coaching, guiding and teaching team to ensure their engagement and motivation

Nestlé Jordan Trading Company, Amman - Jordan Sep 2005 - Apr 2008
One of the sales operating companies of Nestlé in the middle east market
Customer Service & Distribution Manager

Full responsibility for Supply Chain department end to end to achieve a sales revenue above target annually. Lead Globe - SAP implementation expansion of distribution centre projects. Completed a feasibility study covering the introduction of distributors to pharmacy channel in Jordan: a problem-solving project to reduce customer returns against a stretched target.

Notable Achievements
• Implementation of Best Practices and SoPs as a preparation of SAP
• Successful 1st time right, Globe SAP ERP implantation
• Optimised supply chain cost and supply chain KPIs
• Delivered the challenging expansion of the distribution centre on time and to budget
• Introduced first pharmacy channel distributor that delivered the stipulated cost reduction target
• Reduced customers return to a level that was the best in class in the Middle East market