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Omar Naccash Naccash, Head Customer Service Officer

Omar Naccash Naccash

Head Customer Service Officer·Arab Bank - Lebanon

Lebanon

Doctorate, performance

Work experience

Total years of experience: 4 years, 6 months

Head Customer Service Officer

January 2025 - Present

Arab Bank - Lebanon

Beirut, Lebanon

January 2025 - Present

Company industry:
Banking
Job role:
Customer Service and Call Center

Founder & Owner

September 2024 - Present

Trendy Toddler (E-Commerce

Beirut, Lebanon •Remote

September 2024 - Present

• Collaborate with internal audit and compliance teams during inspections, supporting
zero audit findings and continuous audit readiness
• Oversee order fulfillment operations and logistics partnerships, ensuring timely delivery,
service quality, and customer satisfaction.
Company industry:
Internet & E-commerce
Job role:
Management

Head Customer Service Officer (Head Teller) | Financial Operations & Compliance Specialist

January 2022 - Present

Arab Bank PLC

Beirut, Lebanon

January 2022 - Present

• Appointed Primary Vault Custodian, safeguarding high-value assets under strict dual
control protocols and custody governance frameworks.
Company industry:
Banking

Junior Accountant

January 2025 - February 2025

Future Security Company

Beirut, Lebanon

January 2025 - February 2025

• Maintained accurate financial records while ensuring data integrity and confidentiality of
sensitive financial information.
Company industry:
Private Security Services
Job role:
Accounting and Auditing

Education

Beirut Arab University

January 2029

January 2029

Doctorate, performance

Lebanon

Beirut Arab University

January 2022

January 2022

Master's degree, Marketing & Brand Management

Lebanon

Beirut Arab University

January 2022

January 2022

Master's degree, Marketing

Lebanon

Beirut Arab University

January 2021

January 2021

Bachelor's degree, Accounting

Lebanon

Beirut Arab University

January 2021

January 2021

Bachelor's degree, Accounting

Lebanon

Skills

BANKING

Intermediate

BUSINESS TO BUSINESS

Intermediate

CASH FLOW ANALYSIS

Intermediate

CUSTOMER RETENTION

Intermediate

CUSTOMER SERVICE

Intermediate

INTERNAL CONTROLS

Intermediate

LIQUIDITY MANAGEMENT

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

OPERATIONS

Intermediate

REGULATORY COMPLIANCE

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Turkish

Expert

Training and Certifications

Certifications
IC3 Digital Literacy Certification – Certiport
Advanced Digital Marketing
Introduction to Personal Branding
Project Management Certification
Personal & Family Financial Planning
ACCA (Association of Chartered
CMA Candidate (Part 1& 2)

Hobbies and interests

sport